Transforming your home with quality flooring and exceptional service
At Carpet Hotline Superstore, we are a family-run business that has been dedicated to providing top-quality carpets and flooring for over 30 years. Our team of friendly and professional carpet installers are dedicated to providing you with the highest standards of service and installation. We understand the importance of good flooring for your home and are here to help you make the right choice for your space.
Our Services
We offer a wide range of services including the installation of carpets, vinyl, laminate, wooden flooring, commercial rugs, curtains, and blinds. Our team is trained and qualified to fit each of our product ranges to ensure that you receive the highest standards of service.
Our in-house fitting team is here to do the work for you, and we also offer a completely free, no obligation measuring and estimating service to all of our customers. This means that you can book an estimate within 48 hours and receive a same-day takeaway on all roll stock.
Our Suppliers and Accreditations
As Carpet Foundation Registered Specialists, we guarantee our customers a quality installation. We work with a list of extensive suppliers, ensuring that we have enough range to find the perfect floor for your home. Our qualifications and industry-recognised accreditations show our expertise and guarantee our customers the highest standards expected in the industry.
Our Showroom and Opening Hours
Visit our showroom in Gloucestershire, located at West Wharf, Brimscombe Corner, London Road, Stroud, Gloucestershire, GL5 2SA. Our opening hours are Monday to Friday from 9am to 5:30pm, Saturday from 9am to 3pm, and we are closed on Sunday. We are always happy to help you find the perfect solution for your home, whether you're looking for carpets in Tetbury, Cirencester, Cheltenham, Gloucester, or beyond.
Excellent Service and Quality Products
The majority of reviewers praised Carpet Hotline for their exceptional service, professional staff, and high-quality products. Many customers appreciated the friendly and knowledgeable staff, who provided excellent customer care, offered great choices, and ensured a smooth and efficient fitting process.
Praise for Staff and Service
Several reviewers mentioned the helpfulness and professionalism of specific staff members, such as Christie, Neal, and Dawn. The fitters were also commended for their expertise and courtesy. Many customers appreciated the timely and efficient service, with some mentioning that the work was completed to a high standard.
Positive Comments on Product Quality
Reviewers were pleased with the quality of the carpets and flooring, with some mentioning that it looked "stunning" and made a significant difference to their home.
Some Minor Issues and Complaints
However, two reviewers expressed some dissatisfaction with their experience. One customer had to wait several months for the fitting due to COVID-related issues and had some issues with the fitters, including rudeness and a lack of masks. Another customer mentioned a bulge in the vinyl flooring and had to ask the fitters to wear masks.
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