Transforming your home, naturally
Our Story
1st Homes is Essex and Suffolk's leading energy-efficient home improvement specialists. With over a century of combined industry experience, our team is dedicated to providing the highest quality windows, doors, and conservatories to homeowners in Colchester and the surrounding areas. We operate in a wide coverage area, including Chelmsford, Braintree, Sudbury, Brentwood, and Ipswich.
Our Mission
Our number one priority is to supply local homeowners with energy-efficient home improvements. We provide triple and double glazing options to ensure our customers get the highest possible energy ratings and lowest U-values for their homes. We strive to provide double glazing windows that lead to a return on investment for the buyer as the years pass following installation. Our double glazing and triple glazing options achieve fantastic thermal retention through their glass and market-leading profiles.
Our Services
We offer a comprehensive range of home improvement products and services, including:
- Windows: Casement windows, Flush Casement windows, Bow & Bay windows, Sliding Sash windows, Tilt & Turn windows, and Aluminium windows
- Doors: uPVC doors, uPVC French doors, Composite doors, Stable doors, Patio doors, and Aluminium Bifold doors
- Conservatories: Bespoke double glazing and triple glazing conservatories, orangeries, and house extensions
What Makes Us Different
We believe we are Colchester, Essex, and Suffolk's most forward-thinking home improvement specialists. Our passion is to create an energy-efficient and greener future, so we operate fully paperless and use thermally efficient double glazing and triple glazing in our products as a standard. We also send our invoices and paperwork digitally. Our manufacturers use recyclable, lead-free materials to support our fundamental values.
Customer Service
Our unmatched standard of customer service sets us apart from the competition. We want the best for our Colchester customers. We never go for the hard sell and are happy to honour quotes and have flexible payment options to suit different timelines and budgets. At 1st Homes, we put customers first and will care for you throughout your time working with us.
Overall Experience
The majority of customers have reported a positive experience with the company, praising their professionalism, quality of work, and excellent customer service.
Quality of Work
The quality of work has been consistently praised by customers, with many mentioning the high standard of their installations, including doors, windows, and conservatories. The company's attention to detail and expertise have been commended.
Customer Service
Customers have been impressed with the company's customer service, describing it as "friendly, " "professional, " and "excellent." Many have praised the company's ability to listen to their needs and provide tailored solutions.
Timeliness and Communication
While most customers have reported a smooth and hassle-free experience, a few have mentioned some issues with timeliness and communication. One customer mentioned that the company came short on timeliness due to supply issues during the pandemic.
Negative Experience
One customer reported a poor experience with the company, citing poor customer service and a lack of communication. They were left waiting for a quote and felt neglected.
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