At Blackthorn Timber, we are dedicated to providing high-performance timber windows, doors, and conservatories for all types of properties. Our commitment to quality and sustainability sets us apart from the rest, and we take pride in every aspect of our business, from the materials we use to the exceptional customer service we provide.
Our Story
Blackthorn Timber was established in 2009 by Duncan and Caroline Forster, a family-run business that has grown into a team of dedicated professionals passionate about providing the best possible experience for our customers. Our core business is the supply and installation of made-to-measure replacement wooden windows and doors into private homes and apartments. We have forged alliances with seven different joinery manufacturers, giving us access to an unparalleled range of timber windows and doors that meet the unique needs of each customer.
Our Services
We specialize in the supply and installation of high-performance timber windows, doors, and conservatories. Our product range includes traditional sliding sash windows, cottage-style windows, modern reversible casements, Georgian or Edwardian bar details, and wide expanses of glass, to name a few. We also offer high-quality 'Timber Alternative' uPVC windows and French doors, composite entrance doors, and aluminium windows and doors through our Blackthorn Choices brand.
Our team of skilled joiners takes pride in their work, ensuring that every installation is carried out to the highest standards. We use only the finest materials, including hardwoods such as Sapele, Idigbo, Oak, and Grandis, as well as Accoya, a durable and stable softwood option. Our commitment to quality is evident in every aspect of our business, from the materials we use to the exceptional customer service we provide.
Our Values
At Blackthorn Timber, we are committed to sustainability, quality, and customer satisfaction. We take pride in our environmentally sustainable approach to timber sourcing, ensuring that our materials come from well-managed forests. Our products are designed to last, with a 30-year warranty against rot and fungal decay on most of our products. We believe in building relationships with our customers, providing an exceptional level of service and support throughout the entire process, from initial consultation to installation and beyond.
Get in Touch
If you have any questions or would like to learn more about our products and services, please don't hesitate to contact us. Our phone lines are manned 7-days a week, and we're always happy to discuss your individual requirements.
Quality of Products and Services
The quality of Blackthorn Timber Windows' products and services has been a mixed bag according to the reviews. On the positive side, some reviewers have praised the excellent quality of the windows, citing warmth, perfect fit, and high-quality materials. The installation teams have also been commended for their professionalism, tidiness, and attention to detail. However, others have reported issues with the quality of the products, such as tarnishing brass work, stuck shut sashes, and poor craftsmanship.
Customer Service
The customer service of Blackthorn Timber Windows has been criticized by some reviewers. Some have reported difficulties in getting in touch with the company, with unreturned emails and phone calls. Others have expressed frustration with the company's commitment, citing cancelled orders and revoked contracts. On the other hand, some reviewers have praised the company's helpfulness, patience, and accommodation of changes to designs.
Reliability and Trustworthiness
The reliability and trustworthiness of Blackthorn Timber Windows have been called into question by some reviewers. Some have reported broken promises, cancelled orders, and unmet deadlines. Others have expressed concerns about the company's suppliers, citing amateurs and laughable timescales. However, some reviewers have reported positive experiences, praising the company's professionalism and reliability.
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