The Heritage Window Company is a leading manufacturer of traditional style replacement double windows and doors, dedicated to providing the highest quality bespoke products to suit our clients' needs. With over 30 years of experience in the aluminium windows industry, we pride ourselves on our commitment to quality, longevity, and energy efficiency.
Our Products and Services
We offer a wide range of products, including slimline aluminium windows and doors, roof lanterns, internal partitions, secondary glazing, and slimline internal glazing. Our products are designed to blend seamlessly into your home, improving energy efficiency and enhancing your living space. We take a consultative approach to all our enquiries, ensuring that we understand your unique requirements and can meet your design expectations.
Our Commitment to Quality and Customer Satisfaction
At The Heritage Window Company, we are committed to providing exceptional customer service and ensuring that our customers are completely satisfied with our products and services. We are a service-led company, and our team of experts will work with you every step of the way to ensure that your project is completed to the highest standards. We are proud to offer a 10-year insurance-backed guarantee on all our products, giving you peace of mind and protection for years to come.
Meet Our Team
Our team of skilled craftsmen and experts are dedicated to providing the highest quality products and services. We are passionate about what we do, and our commitment to excellence is reflected in every aspect of our business. From our experienced sales team to our skilled installation team, we are dedicated to providing exceptional service and ensuring that our customers are completely satisfied with their experience.
Our Environmental Responsibility
At The Heritage Window Company, we take our environmental responsibility seriously. We strive to minimize our impact on the environment, from sourcing sustainable materials to reducing waste and energy consumption. Our commitment to the environment is reflected in every aspect of our business, and we are dedicated to continually improving our environmental performance.
Contact Us
If you would like to learn more about our products and services or would like to request a free quote, please don't hesitate to contact us. We would be delighted to discuss your project requirements and provide you with expert advice and guidance.
Quality of Service
The reviews suggest a mixed bag of experiences with The Heritage Window Company. While some customers have had positive experiences, others have reported poor service and unacceptable behavior from the fitters.
Complaints and Issues
Several reviewers have complained about the company's customer service. Carolyn Fitzgibbon, a 1-star reviewer, reported being threatened by fitters and having her complaints ignored. John Ngassa, a 2-star reviewer, experienced numerous misunderstandings and poor communication, ultimately resulting in subpar workmanship. He also described the fitters as "nice chaps" but expressed disappointment with the company's customer service.
Positive Feedback
On the other hand, some reviewers have had positive experiences with the company. Joe Hunter, a 5-star reviewer, praised the company's communication and management throughout the process. Hugo Disant and Laura Sawyer, also 5-star reviewers, commended the company's professionalism and excellent service.
Conclusion
In conclusion, the reviews highlight a disparity in the quality of service provided by The Heritage Window Company. While some customers have had excellent experiences, others have reported poor service and unprofessional behavior. It is essential for customers to be aware of these issues before awarding the company with their business.
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