Call us now for reliable and efficient plumbing and heating services!
At OnTap Plumbing & Heating Solutions, we pride ourselves on being a reliable, friendly, and experienced team of plumbing and heating experts serving the Bath, North East Somerset, and West Wiltshire areas. With over 14 years of experience, our City & Guilds qualified and Gas Safe registered team is committed to providing exceptional customer service, quality workmanship, and competitive prices.
Our Story
Our journey began when our business owner, Phillip Yarde, decided to leave his previous career as a financial advisor to pursue a more hands-on occupation. With a passion for engineering and a desire to make a difference in his local community, Phillip completed his City & Guilds qualification and started his plumbing and heating business in Midsomer Norton. Since then, we have built a reputation for excellence, earning the trust of our customers through our commitment to prompt, reliable, and high-quality services.
Our Services
We offer a comprehensive range of plumbing and heating services, including boiler repair and installation, shower installation, bathroom fitting, underfloor heating, and more. Our expertise extends to light commercial gas, plumbing, and heating work, including design and installation of boiler systems and annual services. Whether you're in need of emergency repairs or routine maintenance, our skilled team is dedicated to providing top-class customer service and unbiased advice.
Our Commitment
At OnTap Plumbing & Heating Solutions, we are committed to being clean and tidy workers, ensuring that our clients' properties are left in the same condition as when we arrived. We pride ourselves on being punctual, reliable, and efficient, striving to exceed our customers' expectations with every interaction. As a local, independent business, we take pride in serving our community and providing a personal touch that sets us apart from larger corporations.
Our Promises
- Competitive prices and free no-obligation quotations
- Prompt, reliable, and efficient service
- High-quality workmanship from experienced and qualified tradespeople
- Honest and unbiased advice
- A commitment to customer satisfaction and excellence
Quality of Work and Reliability
The quality of work provided by the plumber is a mixed bag. While some reviewers praise the quality of work, others have had issues with faulty devices and poor reliability. For instance, Chris Thick was happy with the initial installation, but the plumber failed to address a faulty part and ignored subsequent attempts at contact.
Emergency Response and Communication
In contrast, some reviewers have had positive experiences with the plumber's emergency response and communication. Sohila Mostofi was impressed with the prompt response to an emergency plumbing problem, and Janine Tozer praises the prompt service and reasonable prices.
Reliability and Communication Breakdowns
However, Laurent R. had a disappointing experience, citing a failure to turn up for agreed-upon work and a lack of communication. Similarly, Chris Thick's experience was marred by the plumber's failure to respond to attempts at contact.
Customer Service and Recommendations
Despite some issues with reliability and communication, several reviewers praise the plumber's customer service and would recommend their services. Tommy Andrew James Stanton-Cole was grateful for the prompt response to a job, and Sohila Mostofi appreciates the extra effort made to find a replacement part and book an appointment with the manufacturer.
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