At Montrose Glass, we pride ourselves on being a reputable family-run business that provides expert glazing services, 24 hours a day, 365 days a year. With over 20 years of experience in emergency glazing services, we are committed to delivering a high-quality and cost-effective solution to all our valued customers.
Our Services
As a well-established window repair company, we offer a wide range of services to cater to your varied needs. Whether you require emergency glazing, window and door repairs, or commercial glazing solutions, our team of expert glaziers is always ready to assist. Our services include:
- Emergency Glazing: We provide rapid response to emergency glazing situations, ensuring that you receive the necessary assistance within 30-90 minutes.
- Window and Door Repairs: Our experienced glaziers will assess and repair damaged windows and doors, ensuring that your property remains secure and protected.
- Commercial Glazing: We specialise in commercial glazing solutions, providing mirrors, custom toughened glass, and expert fitting services.
- Cat Flaps: Our experts can install cat flaps in any window or door, providing convenience and flexibility for pet owners.
- Local Locksmith: We also offer a locksmith service, arranging a local locksmith to attend your property in the event of an emergency or planned repair.
Why Choose Montrose Glass?
At Montrose Glass, we pride ourselves on our:
- Super Fast Response: We respond quickly to your emergency glazing needs, ensuring that you receive the necessary assistance within 30-90 minutes.
- No Call-Out Fee: We do not charge a call-out fee, ensuring that you receive peace of mind and cost-effective solutions.
- Established and Accredited: We have over 20 years of experience and are accredited to ISO 9001 British Standards, demonstrating our commitment to quality and reliability.
- Nationwide Coverage: With a nationwide presence, we can attend to your needs quickly and efficiently.
Areas We Cover
We cover the entire UK, ensuring that our expert glaziers can reach you within just 30-90 minutes. Our areas of coverage include:
- Counties: We cover the entire UK, with services available in every county across the nation.
Our Promise
At Montrose Glass, we promise to provide a reliable, cost-effective, and high-quality service to all our valued customers. We guarantee all our workmanship and offer a 10-year guarantee on our double glazing units against misting up. Whether you require emergency glazing, window and door repairs, or commercial glazing solutions, our team is always ready to assist.
Poor Customer Experience
Miscommunication and Lack of Transparency
Several customers have expressed frustration with Montrose Glass due to miscommunication and a lack of transparency. One customer was given a quote without being told the salesman's name, while another customer's needs were not properly communicated to the glazer, leading to confusion and mistakes.
Unprofessional Behavior
The reviews also highlight instances of unprofessional behavior from Montrose Glass staff. A contractor damaged a customer's laminate floor and then denied responsibility, while a glazing expert was borderline rude to a customer who asked about alternative sources for a glass pane.
Poor Service and Unapologetic Responses
Customers have received poor service from Montrose Glass, including being put on hold for extended periods without explanation and receiving non-apologetic responses to complaints. One customer was told that they were "overstepping the mark" by asking about alternative sources for a glass pane, and another customer was given a non-apologetic explanation about priority calls when they complained about being put on hold.
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