Trust us to keep your home warm and comfortable all year round!
At James A. Turner Plumbing & Heating, we pride ourselves on our commitment to providing exceptional service and reliability to our customers. With over 50 years of experience in the industry, our team of experts has earned a reputation for delivering high-quality plumbing and central heating solutions to homes and businesses in Hertford.
Our Story
Established in Hertford, our company has been dedicated to providing top-notch services to our clients since 1968. Over the years, we have built a strong reputation for our expertise in central heating, plumbing, and bathroom installations. Our team of skilled engineers is fully qualified and experienced in all aspects of plumbing, heating, and bathroom design. We are committed to providing our customers with the best possible solutions tailored to their specific needs.
Our Services
At James A. Turner, we offer a comprehensive range of services designed to cater to all your plumbing, heating, and bathroom needs. Our services include:
- Boiler breakdowns and repairs
- Gas boiler servicing and new installations
- Central heating system design, installation, and repair
- Domestic plumbing work, including underfloor heating and bathroom installations
- Power flushing and chemical cleaning of heating systems
- Water softener installation and maintenance
- Bathroom design and refurbishment services
Our Promise
At James A. Turner, we are committed to providing our customers with the highest level of service and reliability. We understand that our customers' time is valuable, which is why we strive to respond promptly to their needs. Our team of experts is dedicated to delivering high-quality workmanship and exceptional customer service. We guarantee our work for 12 months, and all our engineers are fully insured and registered with Gas Safe and OFTEC.
Overview of Reviews
The reviews of James A Turner Ltd, a plumbing and heating company, are generally positive, with many customers expressing satisfaction with the company's services. However, there are some negative reviews that highlight issues with the company's pricing, reliability, and customer service.
Positive Feedback
Many customers praised the company's professionalism, efficiency, and reliability. Adam, one of the company's engineers, was particularly mentioned for his excellent service. Customers appreciated the company's prompt response to their queries, efficient booking system, and the quality of workmanship.
Negative Feedback
Some customers were dissatisfied with the company's pricing, with some feeling that they were overcharged for services. There were also issues with reliability, with some customers experiencing delays or incomplete jobs. A few customers reported poor communication and unhelpful customer service.
Pricing Concerns
Some customers felt that the company's pricing was excessive, with one customer reporting being charged 500 for a short visit. Another customer was quoted 500 to fix a broken toilet, which was eventually fixed by another plumber for 100.
Reliability Issues
Some customers experienced delays or incomplete jobs, which caused inconvenience and frustration. One customer had to wait several days for someone to fix a broken boiler, and another customer was left without heat or hot water for several days.
Customer Service Issues
A few customers reported poor communication and unhelpful customer service. One customer was told by a representative that they were not a "magician" when they asked for assistance, which was perceived as rude and unhelpful.
Be the first to review The Victor Farrar Partnership.
Write a Review
