Where style meets elegance, and functionality meets beauty
At West End Carpets, we pride ourselves on being a family-run business that has been making our clients' wishes a reality for over 50 years. Based in North London, we cover London and the Home Counties, offering an easy, professional user experience that sets us apart from the rest. With years of experience in both residential and commercial work, we accommodate a vast range of clients with very different budgets.
Our Story
Established to offer clients an exceptional level of service, we've been doing it for over 50 years. Our mission is to provide exceptional products and service, ensuring that our clients are completely satisfied with their experience. Whether you're a private client, interior designer, or commercial entity, we're confident that our professionalism and wide choice of products will impress you.
Our Services
We offer a comprehensive range of services, including residential and commercial carpet solutions, animal print carpets, and custom rugs. Our residential services cater to private clients, interior designers, and architects, while our commercial services cover hotels, leisure venues, residential developments, block management companies, and property management companies. Our bespoke carpet and rug services allow us to create unique and tailored solutions for our clients.
Our Vision
At West End Carpets, we're passionate about providing exceptional products and services that exceed our clients' expectations. Our vision is to be the go-to destination for all your carpet and flooring needs, offering a seamless and professional experience that sets us apart from the rest.
Overview of Customer Reviews
Positive Experiences
The majority of customers have had a positive experience with West End Carpets, praising the company's professionalism, excellent customer service, and high-quality products. Many customers have mentioned the company's punctuality, cleanliness, and attention to detail. The fitters, particularly Ryam and Sam, have been praised for their expertise and professionalism. Customers have also appreciated the company's honesty, transparency, and integrity.
Common Praises
- Excellent customer service
- Professional and punctual fitters
- High-quality products
- Attention to detail
- Honesty, transparency, and integrity
Negative Experiences
However, a few customers have had a negative experience with West End Carpets. Some have experienced issues with the fitting process, including mismatched patterns, uneven flooring, and poor communication. One customer was disappointed with the company's response to their concerns and felt that they didn't take pride in their work.
Common Complaints
- Issues with the fitting process
- Poor communication
- Lack of professionalism
- Unresponsive customer service
Be the first to review West End Carpet.
Write a Review
