Transforming your spaces with quality windows and doors
Our Story
Gordon Overthrow Glazing Ltd has been delivering a quality service throughout North Wales and the North West since 1982. Catering for both Domestic and Commercial markets, we have a complete range of solutions for all your Windows and Door requirements. As a local company, we are committed to customer service and take pride in being friendly, reliable, and responsive.
Our Services
We offer a comprehensive range of solutions for both Domestic and Commercial markets. Our Domestic installations include replacement of sealed units, windows, doors, and roofline cladding. We are specialists in the commercial sector, providing emergency exit doors, automatic opening doors, curtain walling systems, and glass partitioning, among other services. All our products are of the highest standards and compliant with ISO 9002 Accreditation, backed by our own in-house guarantees.
Our Commitment
All our work is guaranteed, and we are members of FENSA, GGF, FMB, and Constructionline. We are proud of our comprehensive after-sales service and ensure that all work is covered by in-house product guarantees and optional insurance-backed guarantees. Our company policy is to always remove all debris from site and dispose of it in a controlled manner, leaving customers' property in a clean and respectful condition.
Our Standards
Our staff undergo H&S training, and risk assessments are carried out on all aspects of our business. We adhere to safety glazing regulations at all times for safety and security. Our comprehensive range of safety and security glass is available, with advice on the best possible application provided. We are approved contractors for Denbighshire County Council, Conwy County Borough Council, Conwy and Denbighshire NHS Trust, and North Wales Fire Service.
Overall Experience
The reviews highlight a mixed bag of experiences with the company, with some customers extremely satisfied with the service and others left disappointed.
Quality of Work and Service
The company's quality of work and service received high praises from some customers, with comments such as "Excellent quality, price and standard of work" and "worked to the highest standards". The service was described as "professional" and "approachable", with one customer stating that the job was "completed thoroughly with no mess".
Issues with Punctuality and Reliability
However, some customers expressed frustration with the company's punctuality and reliability, with one customer stating that they never turned up for an appointment and didn't even bother to call to cancel or apologize.
Customer Service
The company's customer service was a mixed bag, with some customers receiving excellent service from specific staff members, such as Shona, who handled phone enquiries, emails, and invoicing efficiently. However, another customer was left unhappy with the service, feeling that the company wasn't interested in helping them.
Comparison to Competitors
One customer mentioned that they ended up using a different company, Goldstar windows (Colwyn Bay), and were very happy with their service, implying that the company could improve in certain areas.
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