Securing Your Peace of Mind
At Alexandra Security, we are proud to be recognised as one of the UK's leading security fencing companies and suppliers of metal security fencing, steel gates & perimeter security solutions. Our mission is to provide high-quality products, on time, in full, with zero defects. We achieve this by holding large stocks from our base in Kent, ensuring fast delivery directly to our customers all over the UK.
Our Story
Our company was established with the aim of providing exceptional quality metal security fencing, gates, and perimeter security solutions to various industries, including construction, education, government, and commercial sectors. Over the years, we have expanded our product range to cater to the diverse needs of our customers. Our commitment to quality, customer satisfaction, and timely delivery has earned us a reputation as a trusted partner for security fencing solutions.
Our Services
We offer a comprehensive range of security fencing solutions, including wire mesh fencing systems, palisade fencing, access gates, safety barriers, and handrails. Our products are designed to provide maximum security and durability, while our customer support team ensures that our customers receive prompt responses to their queries and concerns.
Why Choose Us
At Alexandra Security, we pride ourselves on our industry-leading customer support, timely delivery, and high-quality products. Our 15-year product guarantee is a testament to our confidence in the quality of our products. Our customers appreciate our quick turnaround, competitive pricing, and attentive customer service. We strive to build long-term relationships with our customers, and our customer reviews and testimonials are a testament to our commitment to excellence.
Our Expertise
Our team of experts has extensive knowledge and experience in the security fencing industry. We understand the unique requirements of different industries and sectors, and our products are designed to cater to their specific needs. Our customers can rely on us for expert advice, technical support, and tailored solutions to their security fencing requirements.
Disappointing Experience with Alexandra Security
Ordering Process Issues
The customer experienced difficulties with the quotation sheets, requiring multiple calls and emails to ensure they were ordering the correct amount and type of fencing. This suggests that the ordering process was not user-friendly and lacked clarity.
Poor Delivery Experience
On the day of delivery, the customer was expected to help offload the fencing from the lorry, which was a manual process with no crane assistance. This resulted in the customer hurting their back due to the heavy lifting. The customer was not provided with any lifting instructions or COVID-19 safety guidelines, adding to the chaos.
Lack of Communication
The customer expressed frustration at the lack of communication from Alexandra Security, including no prior warning about the need to assist with offloading the fencing. The customer is still waiting for the manager to call them back, implying a lack of responsiveness from the company.
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