At Otter South West Ltd, we specialise in providing top-notch plumbing, heating, and renewable energy solutions to our valued customers in Somerset, Devon, and the wider South West England region. With a commitment to delivering exceptional service, we take pride in our team of highly skilled and experienced engineers who are dedicated to providing reliable, honest, and professional solutions for all your plumbing, heating, and renewable energy needs.
Our Services
Our comprehensive range of services includes the installation, maintenance, and servicing of air source heat pumps, ground source heat pumps, Daikin hybrid gas boilers, solar thermal hot water systems, natural gas and LPG installations, underfloor heating systems, designer bathrooms, and electrical installations. Our team of experts is trained to the highest standards, ensuring that our customers receive the best possible solutions tailored to their specific needs.
Our Commitment to Excellence
At Otter South West Ltd, we are committed to maintaining and complying with all new legislation, including asbestos awareness and the General Data Protection Regulations (GDPR). We are proud of our reputation for providing a first-class service, and we continuously strive to improve our services to exceed customer expectations.
Our Team
Meet our team of professional plumbing, heating, and renewable specialists, led by our Director, Laurence Forgham, who has over 30 years of experience in the industry. Our team of highly experienced installers and engineers is dedicated to providing exceptional service, and we invest heavily in their training and development to ensure they remain at the forefront of industry expertise.
Our Mission
Our mission is to provide a professional, reliable, and honest service that exceeds our customers' expectations, while promoting the importance of renewable energy and reducing our carbon footprint. We aim to be at the forefront of the renewable energy revolution, and we are committed to making a positive impact on the environment.
Overall Experience
The majority of customers have reported a positive experience with Otter South West, praising their professionalism, efficiency, and high-quality workmanship.
Positive Aspects
- Friendly and helpful staff
- Professional and efficient service
- High-quality workmanship
- Good communication and follow-up
- Competitive pricing
- Knowledgeable and experienced engineers
Negative Aspects
- A few customers have reported issues with billing and payment
- One customer reported a technical error during installation
- One customer was unhappy with the company's response to a complaint
- One customer reported poor communication and rudeness from the company
Specific Services
- Air Source Heat Pump installation: many customers have reported a positive experience with the installation process, praising the company's professionalism and efficiency.
- Heating system installation: several customers have praised the company's workmanship and attention to detail.
- Boiler repair: a few customers have reported a positive experience with the company's repair services.
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