Delivering Quality Heating Services with a Personal Touch
The Boiler Engineer Ltd is a family-run business with over 30 years of experience in the domestic and commercial plumbing and heating industry. Our team of experts is dedicated to providing high-quality services to homes and businesses in Kent and surrounding areas.
Our Services
We offer a comprehensive range of services, including boiler installations, heating services, air conditioning installations, and commercial services. Our team of engineers is trained to work on gas, oil, and LPG boilers, and we provide a 7-12 year manufacturer's parts and labour guarantee on selected boilers. We also offer finance options to help make our services more affordable.
Boiler Services
Our boiler services include installations, repairs, and maintenance for domestic and commercial properties. We work on gas, oil, and LPG boilers, and our team of experts can diagnose and repair faults quickly and efficiently. We also provide landlord and homeowner gas safety inspections and servicing.
Heating Services
Our heating services include renewable heating solutions, full system design, and underfloor heating. We can also upgrade your system controls and provide powerflushing services.
Air Conditioning
Our air conditioning services include installations, repairs, and designs for domestic and commercial properties. Our team of experts can provide bespoke solutions to meet your cooling and heating needs.
Commercial Services
Our commercial services include installation, servicing, and repair of boilers, air conditioning, and heating systems for businesses and commercial properties. We also provide plant room design and installation, and reactive maintenance services.
Our Commitment
At The Boiler Engineer Ltd, we are committed to providing high-quality services, excellent customer service, and competitive pricing. We are proud to be Kent County Council Trading Standards Checked, and approved and registered with Checkatrade and Which? Trusted Traders.
Our Team
Our team of experts has over 30 years of experience in the domestic and commercial plumbing and heating industry. We are dedicated to providing exceptional customer service, and our team is trained to work on gas, oil, and LPG boilers.
Why Choose Us
At The Boiler Engineer Ltd, we pride ourselves on our honesty, reliability, and friendliness. We are a family-run business with a passion for providing exceptional customer service and high-quality services. We offer competitive pricing, finance options, and a 7-12 year manufacturer's parts and labour guarantee on selected boilers.
Poor Customer Experience
The reviewer, Lucy Flower, had a negative experience with the company, rating them 1 star out of 5. Her issue arose when she cancelled her repair policy, but the company still collected money from her account and refused to refund it.
Issues with Boiler Service
Further exacerbating the issue was the poor service she received after having her boiler serviced. Despite high pressure being reported after a week or two, the company failed to address the issue, with Lucy being "fobbed off" and promised call-backs that never materialized.
Disappointment and Frustration
Overall, Lucy expressed her disappointment and frustration with the service she received, feeling let down by the company's unfulfilled promises and lack of resolution to her issues.
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