Experience the difference with A1 Carpets - where quality meets value
At A1 Carpets, we are a family-run business with over 35 years of experience in the carpet and flooring industry. As a well-known and independent retailer, we continuously review the products of most leading manufacturers to offer the widest choice of quality flooring. Our range includes carpets from 9.95 Sq yd (11.90 sq metre), which includes fitting and vat, all the way up to the most expensive Axminsters.
Our Services
We offer a wide range of services to cater to all your flooring needs. From traditional and contemporary carpets to eco-friendly wood floors, we have it all. Our experienced team will help you choose the right floor covering for your home or office, taking into account your budget and personal preferences. We also offer free delivery within 25 miles and free fitting, underlay, grippers, and bars for all our hessian-backed carpets.
Our showroom is stocked with a huge range of carpets and vinyls from leading manufacturers, including Ulster carpets, Westex carpets, Wilton Carpet Fells Carpets, and Abingdon Carpets. We also offer a superb engineered wood floor range from Woodpecker, Armstrong Vinyls, Rhinofloor, Tarkett Flooring, and Forbo Flooring Systems.
Why Choose Us
As a local independent carpet retailer in Plymouth, we offer genuine excellent value for money prices all year round. We never artificially inflate prices to later offer substantial discounts, unlike some national carpet showrooms and carpet retailers. Our 35 years of experience in carpets and vinyls enables us to provide expert knowledge and excellent customer service. We respect and work with local people, and we don't use any fancy gimmicks to lure you in, then add on extra charges.
Our Values
At A1 Carpets, we believe in good value for money when buying a carpet. That's why we offer free delivery and fitting for all our carpets. We also believe in excellent customer service, which is why we have a team of experienced and knowledgeable staff to guide you through the process of choosing the right floor covering for your needs.
Our Goals
Our goal is to provide our customers with the best possible flooring solutions that meet their needs and budget. We strive to build long-term relationships with our customers, which is why 80% of our work is either from existing customers or recommendations. We aim to continue providing excellent customer service and great value for money for many years to come.
Overall Experience
The majority of customers have had a positive experience with A1 Carpets, praising their great service, reasonable prices, and excellent choice of carpets. They have also commended the company's knowledgeable staff, who provided valuable advice and helped them make informed decisions.
Positive Aspects
Many customers have praised the company's family-run business approach, which they feel adds a personal touch to their service. They have also appreciated the free fitting and underlay included in the price, making it an attractive option for those on a budget.
Negative Experiences
However, a few customers have had negative experiences with A1 Carpets, citing rude and condescending behavior from the staff. Some have felt pressured or belittled when asking questions or expressing their preferences, which has led to a disappointing and unprofessional experience.
Customer Service Issues
A few customers have experienced poor customer service, including being shouted at over the phone and being blamed for issues that were not their fault. This has led to a loss of trust and confidence in the company.
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