Building Excellence, One Roof at a Time.
At Thornton Roofing, we are proud to have been delivering exceptional roofing and cladding services for over 50 years. Our team of experts has worked on some of the most recognizable buildings in the country, from innovative new designs to the restoration of historic listed buildings.
Our Services
Our contract works team undertakes projects in the Commercial, Education, Leisure, Health, and Residential sectors. We have carried out contracts on some of the country's most recognizable buildings, from new innovative designs to the restoration of listed buildings steeped in history.
Our small works team deals with small projects and refreshments below 15,000. In addition, we provide tailored proactive and reactive maintenance packages specific to client needs and a highly responsive 24-hour call-out team dedicated to dealing with emergencies.
Our metal works and fabrication team meets the growing need for specialized components required for the cladding industry, enabling shorter lead-in times while delivering consistent quality and negating reliance upon external suppliers.
Our Expertise
With a team of over 80 people, we have established ourselves as a leading roofing and cladding company based in Northern Ireland, delivering projects across the UK and Ireland. We pride ourselves on our ability to deliver high-quality workmanship, exemplary customer service, and value for money. Our expertise extends to contract works, small works, and metal works, making us a one-stop construction services company for building clients.
Why Choose Us?
At Thornton Roofing, we are committed to delivering exceptional quality, unparalleled customer service, and value for money. Our team of experts has the skills, knowledge, and experience to undertake projects of all sizes and complexity. With our extensive range of services, we can cater to all your roofing and cladding needs.
Poor Customer Service Experience
The reviewer, Conan Cassidy, has had a disappointing experience with the company, citing poor customer service as the main issue.
Communication Breakdown
According to the reviewer, there were significant delays in the initial stages, with a two-month wait for someone to take measurements. Moreover, the person sent to take measurements only received notification of the job the day before, which is unacceptable.
Unreliable and Inconsistent
The sample produced was not to the reviewer's satisfaction, and when they tried to contact the company to resolve the issue, they were told that the person responsible was on paternity leave. To make matters worse, it was difficult to get in touch with a representative, and even when they did, they rarely received a call back.
Unfulfilled Promises
The reviewer's attempts to communicate with the company were met with empty promises, with representatives rarely following up on their commitments.
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