Your one-stop-shop for all your flooring needs
At Floors Direct, we're passionate about providing high-quality, affordable flooring solutions to our customers. With over 15 years of experience in the industry, we've established ourselves as one of the UK's largest and most trusted flooring suppliers.
Our Story
Our journey began in 2008, and since then, we've been dedicated to delivering exceptional flooring products at unbeatable prices. We've built a reputation for excellence, with over 40,000 happy customers who can testify to our commitment to quality and customer satisfaction.
Our Mission
Our mission is simple: to provide our customers with the best flooring products at the lowest prices online. We achieve this by sourcing our products directly from manufacturers, cutting out the middleman, and passing the savings on to our customers. We're confident that you won't find the same floor for less, and if you do, we'll match the price.
Our Services
At Floors Direct, we offer a wide range of flooring products, including laminate, luxury vinyl tiles, solid wood, and engineered wood flooring. We cater to both domestic and commercial customers, providing free samples, expert advice, and a price-match guarantee.
Why Choose Us
With over 15 years of experience, we've honed our expertise in the flooring industry. Our team of friendly experts is always on hand to offer guidance and support, ensuring that you find the perfect flooring solution for your needs.
Awards and Recognition
We're proud to have earned a reputation for excellence, with over 10,000 happy customers who've rated us as "Excellent" on independent review sites. Our commitment to quality, customer service, and competitive pricing has earned us a trusted position in the flooring industry.
Visit Us
If you're in the Birmingham area, why not visit our showroom? Our friendly team would be delighted to welcome you and show you our extensive range of flooring products. We're open Monday to Friday from 9am to 6pm, and Saturday from 10am to 6pm.
Overall Experience
The reviews provide a mixed bag of experiences, with some customers having a positive experience and others expressing frustration and disappointment.
Positive Experiences
Many customers praised the store's vast selection of flooring, competitive prices, and helpful staff. Some reviewers appreciated the advice and guidance provided by the staff, particularly Riz, who was mentioned by name several times. The store's ability to offer high-quality flooring at discounted prices was also a common theme among the positive reviews.
Negative Experiences
On the other hand, several customers reported issues with the company's customer service, citing poor communication, unhelpful staff, and a lack of compensation for damaged or incorrect orders. Some reviewers reported receiving damaged or incorrect orders, and when they tried to contact the company, they were met with indifference or hostility. A few reviewers reported being shouted at or talked down to by staff members.
Common Issues
Some common issues that emerged from the negative reviews include:
- Incorrect or damaged orders: Several customers reported receiving the wrong flooring or flooring that was damaged during shipping.
- Poor customer service: Many reviewers expressed frustration with the company's customer service, citing unhelpful staff, lack of communication, and unfulfilled promises.
- Lack of compensation: Some customers reported that the company was unwilling to provide refunds or compensation for damaged or incorrect orders.
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