Empowering warmth, enhancing lives
BSW Heating Limited is a leading provider of gas repair and maintenance services, dedicated to delivering exceptional quality and customer satisfaction across the South East. With a rich history dating back to 1962, our family-owned and run business has grown significantly, employing a directly employed team of over 300 people and operating a fleet of over 150 vehicles.
Our History
Founded in 1962 by Belliere, Savage, and White, our company has evolved from providing installations to individual homes to becoming a reputable and trusted name in the industry. Over the years, we have expanded our services to include commercial maintenance, installations, M&E projects, and renewable technologies, making us a one-stop-shop for all heating system needs.
Our Team
Our people are the backbone of our company, and we take pride in having a diverse and dedicated workforce. Our team of experts, including engineers, technicians, and support staff, work tirelessly to provide top-notch services to our clients. Meet our executive team, consisting of Michael Belliere, Executive Chairman; Guy Belliere, Managing Director; Matt Belliere, Operations Director; Olly Dracup, Business Development Director; and Natalie Oldfield, Director of Domestic Service.
Our Services
We offer a comprehensive range of services, including:
- Domestic Maintenance & Installations: From routine maintenance to new installations, our team of experts provides reliable and efficient solutions for your home's heating system.
- Commercial Maintenance & Installations: We cater to the unique needs of commercial properties, ensuring minimal downtime and maximum efficiency for your business.
- M&E Projects: Our experienced team delivers bespoke solutions for mechanical and electrical projects, meeting the specific requirements of each client.
- Renewable Technologies: We provide innovative and sustainable solutions for renewable energy projects, helping reduce carbon footprint and promote eco-friendliness.
Our Commitment
At BSW Heating Limited, we are committed to delivering exceptional quality, reliability, and customer satisfaction. Our team's expertise, combined with our state-of-the-art technology and equipment, ensures that our clients receive the best possible service. We take pride in our ISO9001:2015 quality management system, which guarantees the highest standards of workmanship and customer care.
Common Issues
Many customers have expressed frustration with the company's communication, complaining about a lack of transparency and untruthfulness regarding appointments and resolutions.
Appointments and Time Management
Several customers have reported missed appointments, no-shows, and last-minute cancellations without adequate notification or explanation. This has resulted in wasted time and inconvenience for customers.
Engineer Quality and Competence
Some customers have questioned the competence and training of the engineers, citing issues with diagnoses and repairs. In some cases, engineers were unable to fix the problem or caused further issues.
Customer Service
Many customers have reported poor customer service, including unhelpful and unresponsive representatives, long hold times, and a general lack of empathy for their situations.
Equipment and Repairs
Several customers have reported faulty or incomplete repairs, leading to ongoing issues with their heating and hot water systems.
Positive Experiences
A few customers have reported positive experiences with the company, citing helpful engineers, efficient repairs, and satisfactory resolutions to their issues.
