At GMD Pennine, we are a market-leading UK specialist in aluminium rainwater management systems and roof edge details. With over 20 years of industry experience, we have developed a range of specialist services to cater to the needs of our clients. Our services span from manufacture and supply to fitting and installation, allowing our clients to choose the level of service that suits their project requirements. We pride ourselves on delivering an outstanding service to both commercial and domestic clients, and our 10-year guarantee on supply and installation gives our customers maximum peace of mind regarding the durability, design, and performance of our solutions.
As a business, we understand the importance of customer service and strive to provide exceptional support to our clients. We offer a comprehensive service that includes in-depth consultation, extensive technical support, and comprehensive documentation. Our mission is to ensure that your project is completed smoothly and efficiently, taking into account any special requirements of the building or surrounding environment.
Our Commitment to Sustainability
At GMD Pennine, we are committed to upholding our environmental responsibilities and reducing our impact on the environment. We use aluminium as a core material in our Rainwater and Roofline solutions, ensuring that everything we supply and install is 100% recyclable. Furthermore, whenever we dismantle existing solutions, we forward all the components to appropriate facilities for processing, recycling, and re-use.
Industry Experience and Expertise
With over 20 years of industry experience, we have developed a deep understanding of the demands of the construction industry. Our expertise allows us to provide exceptional advice on individual products and systems, taking into account the specific requirements of each project. We work closely with architects, specifiers, and construction professionals to provide tailored solutions that meet the needs of our clients.
Accreditations and Compliance
We prioritise compliance and accreditation, ensuring that our products and services meet the highest standards. Our commitment to quality and reliability is reflected in our 10-year guarantee on supply and installation. We are dedicated to ensuring that our customers receive the best possible service and the highest quality products.
Get in Touch
At GMD Pennine, we are committed to providing exceptional customer service. If you have any queries or require more information about our products and services, please do not hesitate to contact us. We look forward to working with you and helping you achieve your project goals.
Overall Experience
The majority of customers have had a negative experience with the company, citing issues with customer service, faulty goods, and untrustworthy practices.
Customer Service
The customer service team, particularly Shaun, has been criticized for being unhelpful and unresponsive. Some customers have reported being lied to, with one customer stating that they were told a man would call them back, but never received a call.
Product Issues
There have been reports of faulty goods, with one customer receiving the wrong items altogether. Even when complaints were made, the company failed to rectify the issue or provide a suitable replacement.
Delivery
Delivery times have been inconsistent, with one customer waiting over a month for their order to arrive. Another customer reported that their order was dispatched despite being cancelled prior to despatch.
Positive Experiences
On the other hand, one customer had a positive experience, praising the company's helpfulness, prompt delivery, and accurate product sizes.
