Our Journey
Saltash has been a trusted name in building excellence for over 30 years. Founded on the principles of specialization, dedication, and reliable delivery, we've built a solid reputation across London and the South East. With a continuous reinvestment approach, we've resisted the pressures of fleeting trends, focusing on quality and fostering lasting relationships with our clients.
What We Do
Our expertise spans five key areas, each meticulously honed to provide exceptional results:
1. Refurbishment
We transform homes, buildings, and environments, prioritizing quality of life and functionality. Our skilled team tackles all aspects of refurbishment, from stylish renovations to complex structural improvement projects.
2. Conservation & Heritage
We specialize in the sensitive conservation, restoration, repair, and refurbishment of historic buildings and estates. This meticulous approach ensures the preservation of our heritage for generations to come.
3. New Build
Delivering new build projects to high quality and cost-effective standards, we prioritize sustainable design and craftsmanship. Our attention to detail and collaborative approach ensure exceptional outcomes.
4. Specialist Aids & Adaptations
We provide tailored solutions to improve the lives of disabled and vulnerable people through sensitive alterations to their surroundings. This committed approach significantly enhances the quality of life for those who need it most.
5. Repairs & Maintenance
We respond promptly to repairs across a diverse range of projects, ensuring a proactive and responsive approach. From social housing to high-profile historic estates, we consistently deliver exceptional results.
Our Values
Our core values are ingrained in every aspect of our work:
- Specialisation: Extensive experience in diverse areas ensures tailored solutions.
- Dedication: Committed to delivering outstanding results through a skilled and passionate team.
- Reliability: Consistent and open communication, ensuring peace of mind for our clients.
- Innovation: Embracing new technologies and techniques to enhance every project.
- Sustainability: Building for the future through environmentally responsible practices.
Customer Service Issues
The reviews highlight several instances of poor customer service, with customers experiencing rude and unprofessional behavior from Saltash employees, including the manager Gary. One customer was hung up on multiple times, and another was threatened and spat at by a driver.
Damages and Neglect
Several customers reported damages to their properties, including leaks and neglect, which were not addressed by Saltash. One customer's household was left in a mess, with disabled family members affected, and the company failed to respond to their emails and calls.
Unprofessional Behavior
The reviews also mention unprofessional behavior by Saltash employees, including a driver who drove on the pavement and threatened a pedestrian. Another employee, Pablo, was accused of being a liar.
Poor Quality of Work
The quality of Saltash's work was also criticized, with customers reporting poor painting, stuck windows, and ladders left up, compromising security.
One Positive Experience
However, one customer had a positive experience with Saltash, praising the site manager Kerry for being sympathetic and finding workarounds for problems. The customer was pleased with the final result of their kitchen and bathroom renovation.
