Protecting what matters most, so you can focus on what matters most
A Legacy of Security and Innovation
Bates Alarms has been safeguarding homes and businesses in the UK for over 50 years. Founded in 1965, the company has evolved from its humble beginnings in an East London workshop to become a leading provider of security solutions for a diverse range of clients.
Tailored Security Solutions
We believe in providing tailored security solutions that meet the unique needs of each client. Our comprehensive range of services includes:
- Intruder and fire alarms: State-of-the-art technology for effective protection against unauthorized access and fire threats.
- Emergency lighting: Ensuring clear and reliable illumination in the event of emergencies.
- Access control: Secure and efficient management of building access with access control systems.
- Monitoring & support: Continuous protection and rapid response to potential security threats.
Expertise and Experience
Our team of highly skilled engineers and security experts have extensive experience and comprehensive knowledge of the latest security technologies. We are:
- National Security Inspectorate (NSI) Gold accredited: All our staff are police-vetted and our business has been assessed for its capability.
- Members of the British Security Industry Association (BSIA): We adhere to the highest industry standards and are committed to ethical and responsible security practices.
Committed to Sustainability
We are dedicated to environmental responsibility and are working towards transitioning our fleet of service vehicles to electric technology by 2024.
Why Choose Bates Alarms?
- Decades of experience and a proven track record of success.
- Tailored security solutions designed to meet your specific needs.
- Highly qualified and experienced engineers.
- Commitment to using the latest technology and innovation.
- Eco-conscious practices and sustainable solutions.
Terrible Customer Service and Product
The reviews highlight the worst possible experience a customer can have with a product and company. The author, Mitesh Desai, writes about their dreadful encounter with Bates, a company that specializes in anti-theft devices.
At first, the customer received excellent sales representation, with the salesperson convincing them to switch to a Bates product. However, this was quickly followed by poor delivery and installation, leaving the customer with an item that didn't work properly. Despite constant chasing, the customer faced difficulties in getting a response from Mr. Bates himself, who was uncooperative in resolving the issue.
The customer had to endure three engineer visits before finally being told that they had been sold unsuitable tags that were incompatible with the new system. Moreover, when they requested an exchange, they never received a response.
Conclusion
In conclusion, the author's experience with Bates was a disaster. They caution others to avoid doing business with this company due to their terrible customer service and subpar products.
