Trust us to keep you safe, 24/7
At Verisure, we are committed to providing top-of-the-line security solutions for homes and businesses across the UK. With over 25 years of experience in the security industry, we have built a reputation for delivering exceptional services and products that meet the unique needs of our customers.
Our History
Verisure's story began in 1995, when a group of entrepreneurs came together with a shared vision to provide secure and reliable alarm systems to households and businesses. Since then, we have grown significantly, expanding our services and products to cater to the ever-evolving security needs of our customers. Today, we are one of the largest security providers in the UK, with a presence in over 20 countries around the world.
Our Core Values
At Verisure, we believe that our people are our greatest asset. We foster a culture of innovation, teamwork, and customer-centricity. Our core values reflect our commitment to excellence, integrity, and customer satisfaction. We strive to make a positive impact in everything we do, whether it's protecting homes and businesses or supporting our employees in their personal and professional growth.
Our Services
At Verisure, we offer a comprehensive range of security solutions tailored to meet the unique needs of our customers. Our services include:
- Monitored Alarms: Our state-of-the-art alarm systems are monitored 24/7 by our expert team, ensuring that your property is always protected.
- Smart CCTV Cameras: Our high-definition CCTV cameras provide crystal-clear images, allowing you to keep a watchful eye on your property from anywhere in the world.
- Alarm Systems: Our expertly designed alarm systems are designed to detect and deter intruders, providing an extra layer of security for your home or business.
Innovative Solutions
We pride ourselves on being at the forefront of innovation in the security industry. Our latest innovation, the ZeroVision Alarm, has revolutionized the way we respond to burglaries. For the first time, we can stop a burglar in their tracks, ensuring that your property is safe until the police arrive.
Our Partnerships
At Verisure, we believe in building strong relationships with our customers, employees, and partners. We partner with leading security companies, organizations, and platforms to ensure that our services are always at the cutting edge of technology and compliance.
Join Our Team
If you share our passion for security and making a difference, consider joining our team. We offer a unique opportunity to work with a prestigious security company, helping to protect lives every day.
Poor Customer Experience
The reviews highlight a trail of disappointments and frustrations with the company's services. From unprofessional installation to poor customer support, the customers have had a terrible experience with the company.
Installation Issues
The installation process was found to be incomplete and unprofessional, leaving customers' homes unsecured. In one instance, a camera was not installed, and the operative kept it for themselves. Furthermore, the installation team did not inform the customer about the incomplete installation, and the walls were left with holes without being filled.
Billing and Cancellation Issues
Customers faced difficulties in canceling their services, with no response to emails and phone calls. Despite canceling direct debits, customers continued to receive bills and were ignored by the company.
Poor Customer Support
The customer support team was found to be rude and unhelpful, creating confusion by directing customers between different teams. The customers felt frustrated and ignored, with their concerns not being addressed.
Financial Disputes
Customers experienced financial losses due to undisclosed costs and delays in refunds. In one case, a customer had to wait for over 10 working days for a refund, which was still not received.
