Delivering Excellence in Cleaning and Support Services
Our Vision and Values
Premium Support Services boasts a rich history, built on a foundation of excellence, innovation, and unwavering client focus. We are driven by a deep-seated commitment to delivering exceptional cleaning and support services that exceed expectations. Our core values underpin this mission:
- Service: Delivering the best service, first time every time.
- Innovation: Never satisfied with the status quo, we embrace continuous improvement.
- Trust: Earning and retaining the respect of employees and clients through integrity and professionalism.
- Stewardship: Contributing positively to the health of the planet in all aspects of our operations.
Years of Expertise
With over 50 years of experience in the cleaning and support services industry, we have honed our skills to offer tailored solutions tailored to diverse client needs. Our portfolio encompasses:
Office Cleaning
- Creating pristine work environments that enhance productivity and inspire creativity.
Retail Cleaning
- Ensuring a safe, clean, and welcoming shopping environment for customers and staff.
Window Cleaning
- Sparkling windows that enhance the aesthetic appeal and security of your property.
Managed Services
- Comprehensive management of all your cleaning needs, allowing you to focus on your core business.
Pest Control
- Effective and discrete pest elimination to safeguard your health and property.
Waste Management
- Sustainable waste disposal solutions that minimize environmental impact.
Our Approach
We understand that every client is unique and has specific needs. Our highly skilled team takes the time to understand your requirements and develop a customized cleaning and support plan. We leverage innovative technologies and cleaning solutions to ensure:
- Quality: Consistent and reliable cleaning services.
- Attention to Detail: A meticulous approach to every task.
- Efficiency: Streamlined processes that optimize your cleaning spend.
Sustainability and Transparency
At Premium Support Services, we prioritize sustainability and environmental responsibility. We are actively involved in initiatives that reduce our ecological footprint and promote responsible resource management. We are also committed to open and transparent communication, providing clients with clear reports and updates on our performance.
Company Performance
Overall, the reviews highlight significant issues with the company's performance, including poor management, unfair treatment of employees, and neglect of essential supplies.
Management Concerns
Several reviewers expressed concerns about the management, including unprofessional behavior, unfair reduction of hours, and bullying. One reviewer mentioned that the manager is "highly unprofessional" and another stated that the company tries to take advantage of employees' mental health issues.
Employee Treatment
The reviews suggest that employees are not treated fairly, with some mentioning that they are expected to work unsocial hours for minimum wage and are given additional tasks without adequate compensation.
Communication Issues
Poor communication is a recurring theme, with reviewers mentioning instances of disorganization, lack of response, and inaccessible management.
Contract and Legal Concerns
One reviewer raised concerns about the company's mismanagement of contracts, including breaking TUPE transfer laws.
Positive Aspects
On a positive note, some reviewers praised specific managers, stating that they are "decent" and "lovely". Others mentioned that the company provides proactive support, good communication, and a safe and tidy workplace.
