Transforming Homes, Transforming Lives
Who We Are
The Window Repair Guy is a family-run business based right here in Chesterfield. We provide high-quality repairs, replacements, and installations for windows, doors, porches, and conservatories. With over 20 years of experience in the double glazing industry, we pride ourselves on delivering exceptional service, reliability, and competitive prices.
Our Commitment
Our mission is to provide our customers with:
- Professionalism: We approach every project with meticulous planning, attention to detail, and a commitment to doing the job right the first time.
- Transparency: We provide clear and upfront pricing and honest advice, ensuring you make informed decisions.
- Quality: We use only the highest quality materials and components, backed by a 10-year insurance-backed guarantee.
- Customer Satisfaction: Your satisfaction is our top priority. We go the extra mile to ensure your complete satisfaction with our work.
What We Offer
Our comprehensive range of services include:
Repairs
- Misted sealed units
- Faulty PVC door locks
- Window locks and hinges
- Draught prevention and repair
- General repairs and maintenance
Replacements & Installations
- New windows and doors
- Porches and conservatories
- Tile effect roofs and flat roofs
Products
- A wide variety of high-quality PVC windows, doors, and other products.
Promotions & Offers
- Exclusive offers and competitive packages to fit your needs and budget.
Why Choose The Window Repair Guy?
- Local and reliable
- Experienced and qualified professionals
- Competitive prices and transparent billing
- Quality workmanship guaranteed
- Customer-centric approach with exceptional communication and support
Get a Free Quote Today
Don't hesitate to contact us for a free, no-obligation quote and friendly consultation. We'd be happy to discuss your needs and provide you with tailored solutions to enhance your home.
Technical Issues and Confusion
The reviews highlight some technical issues and confusion faced by customers. Malcolm Goodman and Lisa Maybin-Firby both gave the company 2 stars, with Goodman citing an "excessive" 54 call-out charge to fit a new handle to a double-glazed window, and Maybin-Firby stating that the job was too small. This suggests that there may be technical limitations or misunderstandings about the scope of work that can lead to disappointing experiences for customers.
Positive Experiences
However, a significant number of customers had positive experiences with the company. Cynthia Wainwright, Richard Hanson, Gareth Davies, and Claire Joyce all gave the company 5 stars. Wainwright praised the company's professionalism, politeness, and helpfulness, while Hanson commended the company for providing solid advice and information. Davies was impressed with the transformation of his conservatory, which was done by Lee and his team, and Claire Joyce appreciated the efficient and reliable service.
Operational Issues
It appears that the company may have some operational issues related to scalability or job prioritization. The fact that Maybin-Firby was unable to carry out the repair due to the job being too small suggests that the company may not have the resources or capacity to handle all jobs simultaneously. This could lead to delays or cancellations, which would negatively impact customer satisfaction.
