Transforming Your Home, Transforming Your Life
At Concept Windows and Conservatories, we are a family-run business that has been providing top-quality double glazing products and exceptional customer service to homeowners in Essex, Middlesex, and surrounding areas for over 30 years. Our commitment to excellence and dedication to our customers have earned us a reputation as one of the leading windows and conservatory companies in the region.
Our Story
Founded in 1987, Concept Windows and Conservatories has grown from a small family business to a reputable company employing over 20 staff members. We have built our reputation on customer recommendations, and our standards are continuously monitored against customer questionnaires, with over 96% of our customers recommending us to friends and family. We have developed our products to set new standards in elegance, technical excellence, security, and energy efficiency.
Our Services
We offer a stunning range of premium double glazing products, including uPVC windows, composite doors, conservatories, orangeries, and house extensions. Our expert designers will guide you through the process, incorporating your choice of design style, hardware accessories, and colour finishes to create a bespoke design tailored to your specific requirements. Our master installers possess the necessary skills and experience to complete your installation to the highest standards.
Why Choose Us?
At Concept Windows and Conservatories, we pride ourselves on our exceptional customer service, quality products, and attention to detail. Our dedicated installation teams for each product range guarantee a quality installation. We are proud to have happy customers time and time again, and we welcome feedback. Our high standard of customer service can be seen through our fantastic customer reviews.
Get in Touch
If you would like to speak to one of our friendly team members, you can book an appointment by calling us on freephone 0800 289299 or by sending an email to our experienced team on info@conceptwindows.co.uk. Alternatively, you can book an appointment and fill out our easy-to-use form with a preferred time, and a member of our team will get back to you shortly to answer your questions.
Overall Experience with Concept Windows
Positive Experiences
The majority of customers have had a brilliant experience with Concept Windows. They praised the team for being friendly, helpful, and non-pressurising. The quality of the products and services provided was excellent, with some customers praising specific team members for their professionalism and gentlemanly conduct.
Team and Customer Service
Many customers appreciated the helpfulness and transparency of the team, particularly Harvey from the Edgware branch and Harly, who was credited with rescuing a project and delivering a high-quality conservatory. Gary and the installation team were also commended for their excellent work and competitive quote.
Product Quality and Competitiveness
The quality of the products provided by Concept Windows was consistently praised, with customers reporting excellent finish and value for money.
Negative Experiences
However, a few customers had a negative experience with Concept Windows. Some customers felt pressured into making a decision and paying a deposit on the spot, despite assurances that there were no pushy salesmen. Others experienced delays, miscommunication, and poor customer service, including a failure to deliver on promised dates and a lack of compensation for lost time.
Issues with Customer Service
A significant issue for some customers was the poor customer service, with problems including cancelled appointments, delayed installations, and unreturned calls. One customer reported losing three days of pay waiting for an installation that never happened, with no compensation offered.
