Satisfying your lighting needs, one light at a time
At Pelsall Windows, we take pride in being a reputable and trusted provider of premium home improvement solutions in the West Midlands. With over 30 years of experience in serving the local community, we have built a solid reputation for delivering top-notch products, exceptional customer service, and unparalleled expertise.
Our Mission
Our mission is to bring style and comfort to your home, backed by a personalized and professional service. We understand the importance of your home, and our team is dedicated to providing bespoke design and installation services that cater to your specific needs and preferences. Whether you're looking to upgrade your windows, doors, conservatories, or gutters, we're always here to help.
Our Services
We offer a comprehensive range of products and services, including:
- Windows: Our uPVC casement, flush-fit, and sash windows are manufactured to the highest standards, available in a full range of colors, and backed by an insurance-backed 10-year guarantee.
- Doors: Our extensive range of doors, including composite, uPVC, stable, French, patio, and bi-folding doors, are designed to provide enhanced security and energy efficiency.
- Conservatories: Our bespoke conservatory design and planning service ensures that you'll have a space that's fit for purpose and enjoyable all year round.
- Porches: We can replace an existing porch or build a brand new one from scratch, adding an extra layer of security and style to your home.
- Fascias, Soffits & Guttering: Our uPVC roofline products will keep your roof and home protected from the British weather, available in a range of colors and styles.
Why Choose Us?
At Pelsall Windows, we're committed to providing an exceptional customer experience, backed by:
- 10-year guarantee: We stand behind the quality of our products and services, offering a 10-year guarantee on all of our products.
- First-class customer service: Our dedicated team is always available to help, providing personalized support throughout the entire process.
- Finance options: We offer flexible finance options to help make your home improvement dreams a reality.
- Serving the community for over 30 years: We're proud to have served the local community for over three decades, earning a reputation for excellence and trust.
Meet Our Team
Our team is comprised of experienced and friendly professionals, dedicated to providing exceptional service and support. From our owner and founder, Terry Whitehouse, to our design consultants, Matt and Amy, and our technical coordinator, Mark, we're all here to help you achieve your home improvement goals.
Service and Workmanship
The majority of reviewers praised the company's workmanship, citing professional and hardworking installers who took pride in their work. Many reviewers mentioned the excellent communication throughout the process, with some mentioning that the installers were friendly and courteous.
Quality of Products
Several reviewers praised the quality of the windows and doors supplied by Pelsall Windows, with some mentioning that they were delighted with the finished product.
Customer Service
While some reviewers praised the company's customer service, others had negative experiences, citing poor communication, lack of response to calls and emails, and unfulfilled promises.
Issues and Complaints
Some reviewers experienced issues with the company, including poor communication, delays, and subpar workmanship. Some reviewers also mentioned that the company was unresponsive to their concerns and failed to resolve issues in a timely manner.
