Trust us to make your space shine!
Weston Support Services is a well-established facilities management company based in the heart of North Somerset. With many years of experience working in the commercial, medical, industrial, and public sectors, we have built a reputation for delivering high-quality, cost-effective solutions to our clients. Our mission is to provide a one-stop solution for all your facilities management needs, tailored to your specific requirements.
As a local business, we understand the importance of delivering excellent service to our clients. We take pride in being approachable, friendly, and honest, and we strive to provide services that can compete with large national companies. Our background is within the commercial, medical, and industrial sectors, and we are also growing a formidable reputation in the public services sector, particularly in local schools.
Our Services
At Weston Support Services, we offer a complete range of business to business facilities management products and services. We work closely with our clients to understand their needs and develop a bespoke package that meets their specific requirements. Our services include:
Commercial Cleaning Services
We offer a comprehensive range of commercial cleaning services, including daily cleaning, one-off deep cleans, and specialist cleaning services. Our team of experienced cleaners is fully trained and equipped to deliver a high-quality cleaning service that meets your needs.
Maintenance Services
We provide a comprehensive maintenance service that includes both reactive and planned maintenance. Our team of experienced engineers can carry out a wide range of maintenance tasks, including plumbing, electrical, and HVAC repairs. We also offer a 24-hour helpline for emergencies.
Grounds Maintenance Services
We offer a complete grounds maintenance service that includes grass cutting, tree surgery, and landscaping. Our team of experienced grounds maintenance staff is fully equipped to carry out a wide range of tasks, from regular grass cutting to larger landscaping projects.
Security Services
We provide a range of security services, including CCTV installation and monitoring, access control, and security guarding. Our team of experienced security staff is fully trained and equipped to provide a high-quality security service that meets your needs.
Caretaking Services
We offer a comprehensive caretaking service that includes key holding, alarm response, and regular site inspections. Our team of experienced caretakers is fully trained and equipped to provide a high-quality caretaking service that meets your needs.
Our Focus
At Weston Support Services, we are committed to providing a local, professional, high-quality, cost-effective solution to your facilities management needs. We pride ourselves on our attention to detail, our commitment to health and safety, and our ability to provide a consistent, good quality, value for money service. All relevant staff are DBS checked, carry ID cards, and wear uniforms. We operate a 24-hour helpline for emergencies and provide out of hours' emergency cover. We are fully audited and inspected for Health and Safety compliance and are Care Quality Commission (CQC) compliant.
Overall Experience
The reviews provide a mixed bag of experiences with Weston Support Services. While some reviewers have had excellent experiences with the company, others have had terrible encounters.
Cleaners and Service
Positive Feedback
Cleaners are praised for their fantastic work, with reviewers mentioning their professionalism and ability to complete jobs to a high standard.
Management and Customer Service
Negative Feedback
However, the management team has been heavily criticized for being unprofessional, terrible, and having poor people and management skills. Customer service has also been called into question, with reviewers expressing frustration and disappointment with the company's response to issues.
Specific Issues
One reviewer reported a incident where the company caused damage to a mattress and light fitting due to water leakage, and failed to apologize or replace the damaged items.
