At Drain Surgeon, we understand the frustration and inconvenience that comes with plumbing, drainage, and heating problems. That's why our team of highly experienced and professional engineers is dedicated to providing top-notch services to homeowners and businesses across Aberdeen.
Our Story
With over 20 years of experience in the industry, we have built a reputation for delivering fast, reliable, and cost-effective solutions to our clients. Our team of experts is equipped with the latest tools and technology to tackle even the most complex problems. From drain unblocking and CCTV surveys to plumbing repairs and heating installations, we offer a wide range of services designed to cater to the unique needs of our clients.
Our Mission
Our mission is to provide exceptional customer service, quality workmanship, and unparalleled expertise in the plumbing, drainage, and heating industry. We strive to build long-term relationships with our clients, and our commitment to excellence has earned us a reputation as the go-to service providers in Aberdeen.
Our Services
We offer a comprehensive range of services, including:
- Drain unblocking and clearance
- CCTV surveys and inspections
- High-pressure water jetting
- Patch lining and root cutting
- Septic tank installation and maintenance
- Gutter and downpipe cleaning
- Bathroom services, including toilet and bath installations
- Plumbing and heating services, including boiler repairs, installations, and maintenance
- Gas safe registered services for landlords and businesses
Our Promise
At Drain Surgeon, we promise to deliver exceptional service, quality workmanship, and unparalleled expertise. We understand the importance of prompt response and resolution, which is why we offer 24/7 emergency services to ensure that our clients receive the help they need, when they need it.
Overall Experience
The reviews of Drain Surgeons are mixed, with some customers expressing high praise for the company's service, while others have had negative experiences.
Positive Aspects
- Prompt and Efficient Service: Many reviewers have praised the company for their prompt response times, efficient service, and friendly staff.
- Knowledgeable Engineers: Several reviewers have commented on the expertise and knowledge of the engineers who attended their calls.
- Good Communication: The office staff have been praised for their clear and concise communication, keeping customers informed throughout the process.
Negative Aspects
- Unreliability and Broken Promises: Some reviewers have experienced issues with engineers not showing up or not keeping promises, leading to frustrated customers.
- Poor Workmanship: A few reviewers have reported poor quality work, including radiators being removed and not replaced, and substandard plumbing jobs.
- Lack of Honesty: One reviewer has accused the company of lying about a broken door and charging extra for parts and repair.
