Trustworthy and Reliable Heating Engineers at Your Service
At BFS Heating, we pride ourselves on being leading specialists in bespoke fireplace settings, home heating, and renewable energy solutions. Our showroom, located in Great Bentley, Colchester, showcases a wide range of stoves, fireplaces, and heating products. Our team of engineers, who are OFTEC, Gas Safe, and HETAS registered, ensure that we provide the highest level of technical expertise to our customers.
Our Services
We offer a comprehensive range of services, including the installation, commissioning, and maintenance of wood and multi-fuel stoves, bio ethanol stoves, pellet stoves, electric and gas fires, media walls, hearths, and mantles. Our team of experts also provides bespoke brickwork, chimney repairs, and custom chamber solutions. Our fitting team, with over 30 years of installation experience, ensures that every project is completed to the highest standard.
About Us
BFS Heating was established in 1988 and remains a family-run business to this day. Our passion lies in providing the best solution for each individual customer, whether it's a simple stone fireplace and electric fire or a bespoke brick inglenook fireplace with a woodburning stove. Our core values ensure the best quality of product, service, and customer care. We pride ourselves on building strong relationships with our customers, who return to us over the years and recommend our work to friends and family.
Our Accreditations
We are proud to be members of the Guild of Chimney Sweeps, and our engineers are OFTEC, Gas Safe, and HETAS registered. This ensures that our customers receive the highest level of technical expertise and compliance with industry standards.
Overall Experience
The majority of customers have had an excellent experience with Bentley Fire Shop, praising their professionalism, competence, and courtesy. Many have commented on the exceptional service provided by the staff, from the initial consultation to the installation and follow-up support.
Positive Aspects
- Excellent advice and guidance from the staff
- Professional and competent installation teams
- High-quality workmanship and attention to detail
- Friendly and polite staff
- Good communication and follow-up support
Negative Aspects
- Some customers have experienced poor communication and delays
- Issues with after-sales service, including unreturned calls and emails
- One customer had a very negative experience, citing a lack of concern for customer service
Installation and Products
The installation teams have been praised for their competence and professionalism, with many customers commenting on the high-quality workmanship and attention to detail. The products sold by Bentley Fire Shop have also received positive reviews, with customers praising the performance and quality of the log burners and gas fires.
