No Problems, Only Solutions
At Albany Carpets, we take pride in our 40-year legacy as a family-run business, providing exceptional flooring solutions to our customers in Aylesbury, Buckinghamshire, and beyond. Our commitment to excellence is evident in our extensive range of flooring options, expert advice, and unparalleled customer service.
Our Heritage
Albany Carpets was founded by Arthur Richards in 1965, with roots dating back to 1946 when Maurice Hill and Dennis Richards established a small factory in Buckingham. Over the years, we have maintained our family-run business ethos, with Arthur's son Simon at the helm today. Our dedication to quality, expertise, and customer satisfaction has earned us an impeccable reputation in the industry.
Our Services
At Albany Carpets, we cater to both residential and commercial clients, offering a broad spectrum of flooring solutions. Our showroom in Aylesbury features an extensive range of samples from leading manufacturers, including carpets, vinyl flooring, laminate flooring, wooden flooring, Amtico, and Karndean. Our experienced team is always available to provide expert advice on the most suitable flooring options for your specific needs and budget.
Residential Flooring
For our residential clients, we offer a vast range of beautiful and practical flooring solutions for any area of your home. Whether you're looking for a specific colour, texture, or practicality, we have the perfect flooring options to suit your needs. Our showroom is open for you to browse, and we invite you to visit us or schedule a free estimate.
Commercial Flooring
With many years of experience in commercial flooring, we cater to clients in various sectors, including healthcare, education, retail, entertainment, and commercial installations. We work closely with our clients to understand their specific requirements, providing expert advice on the most suitable flooring solutions for their needs and budget.
Excellent Customer Service
The overwhelming feedback from customers is that Albany Carpets provides exceptional customer service. Many reviewers praised the company's prompt response to enquiries, with some even receiving quotes within hours of contacting them. The staff, particularly Simon, were commended for being friendly, helpful, and knowledgeable in assisting customers with their flooring needs.
Wide Range of Options and Expert Advice
Customers appreciated the comprehensive range of flooring options available, which allowed them to find the perfect solution for their homes. The staff were also praised for their expert advice, helping customers make informed decisions about their flooring choices.
Professional and Efficient Installation
The installation process was reported to be efficient, with many customers praising the fitters for their attention to detail and professional workmanship. Some reviewers even mentioned that the fitters went above and beyond to ensure a high-quality finish.
Flexibility and Value for Money
Albany Carpets was also commended for its flexibility in accommodating different budgets and requirements. Customers felt that they received excellent value for money, with some even comparing the company favorably to other local businesses.
Negative Experiences
However, not all reviews were positive. Some customers experienced issues with communication, such as not being informed of arrival times or receiving unclear quotes. In one instance, a customer reported a negative experience with the installation team, citing damage to antiques and a lack of consideration for an elderly customer.
