Transforming Homes, One Door at a Time.
At Express Bi-Folds, we understand that your home is more than just a roof over your head. It's a reflection of your personality, your lifestyle, and your values. That's why we're dedicated to helping you create a space that truly reflects who you are.
Our Story
Founded in 2007, Express Bi-Folds has grown from a small, family-run business to the UK's largest specialist manufacturer and installer of premium folding and sliding doors, windows, and roofing products. Over the years, we've worked tirelessly to provide our clients with the highest quality products, exceptional service, and unparalleled customer care.
Our Products
At Express Bi-Folds, we're passionate about creating products that transform spaces and transform lives. Our extensive range of products includes:
Aluminium Bi-Folding Doors: Our cutting-edge bi-folding doors offer unparalleled flexibility, styling, and functionality, making them perfect for everything from modern penthouse apartments to cozy country cottages.
External Sliding Doors: Our sliding patio doors provide seamless transitions between the indoors and outdoors, blurring the lines between interior design and exterior landscaping.
Aluminium Windows: Our bespoke window solutions cater to the unique needs of each client, blending form and function in perfect harmony.
Glass Roof Systems: Our stunning glass roof systems bring the outdoors in, flooding homes with natural light, and creating breathtakingly beautiful spaces.
Bespoke Glass Solutions: Our expert craftsmen work closely with clients to create bespoke glass solutions that are truly one-of-a-kind, tailoring each product to meet the unique needs of each project.
The Express Bi-Folds Difference
At Express Bi-Folds, we pride ourselves on our:
End-to-End Service: From the initial consultation to installation, we take complete responsibility for every aspect of our work.
Expertise: Our team of experts has decades of combined experience in the industry, ensuring that every product meets the highest standards of quality and craftsmanship.
Infrastructure: With a state-of-the-art manufacturing facility and extensive network of suppliers, we're equipped to handle even the most complex projects.
Bespoke Approach: We understand that every client is unique, and we're committed to offering tailored solutions that meet the specific needs of each project.
The Express Bi-Folds Promise
At Express Bi-Folds, we're dedicated to delivering exceptional service and unparalleled quality. That's why we:
Offer a 10-year comprehensive guarantee on all our products.
Provide a comprehensive range of services, from installation to maintenance.
Work closely with our clients to ensure that their needs are met and their expectations are exceeded.
Visit an Express Bi-Folds Showroom
With multiple showrooms throughout the UK, visiting an Express Bi-Folds showroom is the perfect way to experience our incredible products firsthand. Our expert staff are always on hand to provide helpful advice, answer questions, and showcase the latest innovations from our extensive product range.
Shop Online with Express Bi-Folds Direct
For those who prefer the convenience of online shopping, our sister company, Express Bi-Folds Direct, offers a range of premium bi-folding doors, entrance doors, and products specifically sized for garden rooms. With a pre-made range of sizes available for delivery, shopping online has never been easier.
Positive Customer Experiences
Customers praised Express Bi-folds for their excellent showroom, helpful and knowledgeable staff, and quality products. Some customers appreciated the company's prompt service and commitment to resolving issues, with one customer even stating that the company is "the A team" for their needs.
Express Bi-folds were also commended for their ability to overcome issues and deliver high-quality products. One customer specifically mentioned that the company's fitting team was "extremely polite, turned up on time, and were thoroughly professional throughout the job."
Negative Customer Experiences
Unfortunately, some customers had very poor experiences with Express Bi-folds, citing issues with customer service, communication, and product quality. Several customers reported delays, mistakes, and poor workmanship, with one customer stating that the company's bi-fold doors allowed water into their house.
Another customer experienced issues with their sliding doors, which were supposed to be delivered but were delayed and then compromised. The customer also reported multiple revisits to fix faults, which they found frustrating and time-consuming.
One customer's experience was particularly disheartening, as they reported that Express Bi-folds failed to honour an agreement to contact them, and they had to chase for updates. The customer also received a very poor compensation offer for the issues they experienced.
Overall Issues
Several customers reported issues with after-sales care, including poor communication, delays, and mistakes. Some customers also reported that the company's customer service was unfriendly and argumentative.
Resolution
It appears that Express Bi-folds does have some strategies in place to resolve customer issues, such as sending replacement products or accommodating changes to orders. However, it also seems that some customers have had to pursue legal action to recover their losses.
