Lifetime Experience In Glass
Here at Shaws Glass, we're a family-run glazing company dedicated to providing high-quality windows, doors, conservatories, and glazing services to homeowners in Horsham and across Sussex. Our commitment to excellence and customer satisfaction has earned us a reputation as the go-to choice for all things glass in the region.
Our Story
Established over 20 years ago, Shaws Glass has grown into a trusted and respected name in the local community. Our Managing Director, Peter Cunningham, attributes our success to treating customers as we would like to be treated - providing honest advice, quality products, and employing skilled tradesmen who understand our values. This approach has allowed us to build a loyal customer base, with many satisfied clients recommending us to friends and family.
Our Services
At Shaws Glass, we offer a comprehensive range of glazing services, including:
- Windows: A vast selection of styles and designs from the UK's leading manufacturers, tailored to complement any home.
- Doors: Bi-fold, composite, and PVCU doors in a range of colours and finishes to suit your personal taste and budget.
- Conservatories: Traditional, Livin Room, and Loggia conservatories designed to add extra space and value to your home.
- Garage Doors: A range of garage doors in various shades, offering a combination of security and ease of use.
- Facias and Soffits: Replacement facias and soffits to give your property a fresh new look.
- Glass and Glazing: Supply, repair, and installation of glass products, including ballustrades, shower screens, splashbacks, and table tops.
Our Values
At Shaws Glass, we pride ourselves on our family values, which are reflected in the way we conduct our business. We believe in:
- Treating customers with respect and honesty
- Providing high-quality products and services
- Employing skilled tradesmen who share our values
- Building long-term relationships with our customers
Testimonials
Don't just take our word for it! Our customers have praised our work, saying:
- "We would like to say how pleased we are with our conservatory and how impressed we were with everyone involved in building it." - T & G Willett
- "Just a note to say a very big thank you for a great job. we are so pleased with the transformation, they have made such a difference." - Mr & Mrs Tiley
- "I will not hesitate to recommend your company to my friends and clients." - PA Cox Martin & Lacey, Chartered Surveyor
General Satisfaction
The majority of customers are extremely satisfied with the services provided by Shaws Glass. Many reviewers praised the company's professionalism, punctuality, and quality of work. The installation teams were described as polite, efficient, and considerate of customers' property.
Positive Aspects
- The company's prices were considered reasonable, and the quality of products and installation was excellent.
- The sales team provided excellent consultation services, explaining all options and answering questions without feeling rushed.
- The installation teams were professional, polite, and efficient, causing minimal disruption to customers' daily activities.
- The company responded promptly to issues and resolved them quickly.
Negative Experiences
- A few customers experienced poor customer service, including disinterested staff, unreturned phone calls, and delayed responses to queries.
- Some customers encountered issues with the installation process, including slow responses during the pandemic and initial miscommunication.
