Exceeding Expectations, Delivering Excellence
At Vale Window Company Ltd, we're proud to be Mansfield's leading PVC-U window and door manufacturing company. With almost 20 years of experience, our success is built on high-quality manufacturing, supplied to the local trade. Established in 1996 by Directors Brian and Richard Hackett, our business has grown rapidly due to our reliable and unbeatable service. Our existing location in Crown Farm Industrial Estate provides us with the capacity for continued growth and expansion, supported by our system partner Deceuninck UK.
Our Mission
We're dedicated to providing our customers with the best possible products and services. Our mission is to exceed our customers' expectations by delivering high-quality windows and doors, backed by exceptional customer service. We strive to build lasting relationships with our customers, based on trust, reliability, and a commitment to excellence.
Our Services
We offer a wide range of products and services, designed to meet the needs of our customers. Our product range includes:
- Traditional 2500: A classic window design, combining traditional aesthetics with modern technology.
- Heritage 2800: A modern range of doors and windows, designed to offer versatility and functionality.
- Heritage Flush Sash: A high-quality window system, designed to offer a sleek and modern appearance.
- Aluminium Bi-Fold: A range of bi-fold doors, designed to offer maximum flexibility and functionality.
- Composite Doors: A range of solid timber core doors, designed to offer beauty, functionality, and security.
In addition to our product range, we also offer a range of services, including:
- Price Pad: A revolutionary new system, designed to simplify the quoting process and speed up delivery times.
- Energy Calculator: A simple and effective tool, designed to help homeowners save money on their energy bills.
- Marketing Hub: A comprehensive range of marketing materials and tools, designed to help our customers promote their businesses.
Our Values
At Vale Window Company Ltd, we're committed to upholding a set of core values, which guide our actions and decisions. These values include:
- Quality: We're dedicated to delivering high-quality products and services, backed by exceptional customer service.
- Innovation: We're constantly looking for new and innovative ways to improve our products and services.
- Customer Focus: We're committed to putting our customers at the heart of everything we do.
- Excellence: We strive for excellence in everything we do, from product design to customer service.
If you're looking for a reliable and trustworthy partner, look no further than Vale Window Company Ltd. Contact us today to find out more about our products and services.
Overview of Reviews
The reviews provided offer a mixed assessment of the company, with both positive and negative comments.
Positive Comments
- The company is praised for its knowledgeable and friendly staff, with several reviewers mentioning the great quality of their products and competitive prices.
- One reviewer specifically recommends the company over others in the northwest region.
- Another reviewer mentions that they will be using the company again due to their good prices and friendly staff.
Negative Comments
- However, some reviewers had negative experiences with the company, particularly with regards to customer service.
- One reviewer experienced issues with a faulty product and was dissatisfied with the response from the company, including a failure to return calls.
- Another reviewer was unhappy with the attitude of staff at one of the company's sites, feeling ignored and unwelcome.
- A third reviewer was frustrated with the company's handling of an order, including delays and a lack of communication.
