Transforming Spaces, Enhancing Lives
Who we are
Window Store is a leading supplier of high-quality windows, doors, and roof systems to trade professionals, specifiers, and DIY customers throughout the UK. Established with a passion for innovation and a commitment to sustainability, we have become trusted partners for countless homeowners and businesses.
Our Mission
Our mission is to empower our customers with expert advice, an unparalleled product range, and exceptional customer service every step of the way. We are dedicated to helping you achieve your vision, whether it's enhancing your home's aesthetic, improving its energy efficiency, or boosting its security.
Products and Services
Window Store offers a comprehensive portfolio of products and services, including:
Windows
- Double-glazed and triple-glazed windows
- Casement windows
- Tilt and turn windows
- Vertical sliding windows
- Aluminium windows
Doors
- Aluminium doors
- Bifold doors
- French doors
- Patio doors
- Composite doors
- Solid core doors
Roofing
- Conservatory roofs
- Flat roofs
- Slate roofs
- Tile roofs
- GRP roofs
Ancillaries
- Cavity formers and closers
- Decorative cladding
- Double glazed units
- Fascia and soffit sealants
- Tools and fixings
Expertise and Support
Beyond simply supplying quality products, we are committed to providing exceptional support throughout the process. Our team of experienced professionals are available to:
- Provide expert advice on choosing the right products for your project
- Deliver tailored design solutions
- Offer technical support and installation guidance
- Assist with project planning and cost estimations
Our Values
At Window Store, we stand by five core values:
- Quality: We prioritize the use of high-quality materials and rigorous manufacturing standards.
- Innovation: We actively seek new and improved products and technologies to enhance our offerings.
- Customer Focus: We prioritize exceptional customer service and maintain open communication throughout the process.
- Sustainability: We embrace environmental responsibility through responsible manufacturing and recycling practices.
- Integrity: We maintain ethical practices and transparency in all our interactions.
Contact us today to discuss your project and explore how Window Store can help you achieve your vision with quality products, exceptional service, and innovative solutions.
Delivery and Customer Service Issues
The review by Darek Mich highlights severe issues with delivery timelines and customer service. The company failed to meet the promised delivery date, leading to significant inconvenience and financial loss for the client. The customer service team provided inconsistent information, pushing the delivery date further and further, causing frustration and disappointment.
Positive Experiences
On the other hand, Arthur Ratcliffe, Phil T., and Q. have had positive experiences with the company. They praise the friendly and knowledgeable staff, good pricing, and the availability of a wide range of products.
Issues with Appointments and Quotes
Yolanda Bekker Colman had a negative experience with the company, stating that Steve was late for their appointment and didn't even apologize. Furthermore, they still hadn't received a quote two weeks after the appointment.