Delivering exceptional services, every step of the way.
Master Moves is a leading provider of specialist moving and storage services, dedicated to making your relocation smooth and stress-free. We have extensive experience working with housing providers, local authorities, and private clients across the region.
Residential & Commercial Moves
- Professional packing and unpacking services
- Furniture handling and disassembly/assembly
- Careful transportation and secure warehousing
- Flexible scheduling and competitive rates
Storage Solutions
- Secure, dry, and accessible warehouse storage
- Competitive pricing and flexible storage options
- Efficient delivery and collection services
- Climate-controlled storage facilities for sensitive items
Our Values
We pride ourselves on:
- Responsiveness: We provide timely updates and swift communication throughout the process.
- Professionalism: Our highly trained and experienced operatives are meticulous and respectful in your home.
- Integrity: We uphold the highest ethical standards and take pride in our work.
- Client Focus: We prioritize excellent customer service and personalized solutions tailored to your unique needs.
What sets us apart
- Specialized Expertise: We have extensive experience handling moves of all sizes and complexities, including large-scale projects and specialist items.
- Community Commitment: We are actively involved in supporting local initiatives and promoting sustainable practices.
- Transparency and Communication: We provide clear and detailed information every step of the way.
Our Commitment
At Master Moves, we are committed to delivering:
- Fast and efficient services
- Careful handling of your belongings
- Stress-free and personalized experience
- Competitive rates and transparent communication
Exceptional Customer Service
The majority of the reviews left for Master Moves are glowing with praise for the company's exceptional customer service. Customers have been impressed with the politeness, efficiency, and friendliness of the staff during the moving process. The storage service has also been commended, with one customer thanking the company for helping to donate unwanted items to a worthy charity.
Poor Customer Experience
Unfortunately, one reviewer had a very poor experience with the company. They claimed that the removal team ignored their instructions, damaged their New American fridge freezer, and then attempted to lift it off the floor in an unconventional manner, causing significant damage. The customer was not impressed with the company's handling of the claim process, which they felt was inadequate and insulting. They also felt bullied by a representative from the company who visited their home to request the return of shelves for the broken fridge.
Storage and Donation
The company's storage service has been praised by several customers, who have commended the team for being efficient and friendly. One customer was particularly impressed with the company's charity donation service, which helped to get rid of unwanted items.
Damage and Claims
One reviewer experienced damage to their belongings during the moving process, specifically a New American fridge freezer that was damaged when it was dropped on the floor. The customer was not impressed with the company's handling of the claim process, which they felt was inadequate and insulting.
