At VanOne, we pride ourselves on providing a streamlined and no-frills removal service to our customers. We believe that our ability to achieve this lies in our commitment to delivering exceptional customer service, our focus on customer satisfaction, and our determination to keep our prices low.
Our Story
VanOne was founded over a decade ago, when our small team of three set out to revolutionize the way people move their belongings across Europe. From humble beginnings, we have grown to employ over 70 people in the UK and across Europe. Our mission has always been to provide a secure, efficient, and affordable removal service to our customers.
Our Services
At VanOne, we offer a range of services designed to meet the unique needs of our customers. From household moves to office relocations, we have the expertise and resources to handle any-sized move. Our fleet of vans is thoroughly covered across the European continent, ensuring that our customers receive a high-quality service at a fraction of the cost of our competitors.
Why Choose VanOne?
Our prices are low because we only calculate our service costs by adding the cost of a one-way journey. Most of our competitors, on the other hand, charge for the return journey as well. We also keep our costs down by stripping our service to the basics. Our vans are driven by only one helpful driver, and we do not include packing and furniture dismantling in our service. Our customers pack and prepare for their removals themselves, which enables us to keep our prices even lower.
How We Work
At VanOne, we believe that communication is key to a successful move. Our customers are kept updated throughout the entire process by our friendly UK-based customer service team. Our drivers are always punctual and treat your belongings with the utmost care. Our prices and terms are 100% transparent, ensuring that our customers know exactly what they are getting.
Insuring Your Belongings
As a responsible International Mover, we insure all of our removals. Our customers enjoy the benefits of our Goods in Transit Insurance, which covers them for up to 20,275 in case of any road incident that may cause damage to their possessions, or theft. In addition, we train our drivers to load domestic removals properly and teach them ways of reducing the risk of goods being damaged during transportation.
Booking Your Move
At VanOne, we make it simple and easy to book your move. You can request quotes, make enquiries, and place your booking all through our online portal. We also offer telephone support, in case you have any questions or need to speak to us. You can also complete the online form at the top of this page for a fast response.
Getting a Quote
Requesting a quote from VanOne is quick and easy. Simply fill out the online form on our website, and one of our expert team members will contact you to discuss your removal needs and provide you with a personalized quote.
What Our Customers Say
Don't just take our word for it - check out what some of our satisfied customers have to say about our service.
Excellent Service and High-Quality Removal Experience
Many reviewers have praised VanOne for their exceptional service, efficient process, and trouble-free removal experience. They highlight the company's professionalism, patient and efficient team members, and fair pricing. Reviewers appreciate the company's willingness to work with them, providing regular updates and ensuring a smooth process.
Satisfactory Removal Experience with Some Exception
A few reviewers have reported a satisfactory removal experience, citing the company's attention to detail, clear communication, and timely delivery. They highlight the expertise of the drivers, who went the extra mile to assist with loading and unloading, and the company's willingness to accommodate changes and last-minute adjustments.
Disappointing and Stressful Experience
Unfortunately, one reviewer had a disappointing and stressful experience with VanOne. They reported difficulties with communication, particularly with the logistics manager, Lennart, who they found to be unhelpful and patronising. The reviewer felt frustrated and stressed, leading to the cancellation of the order.
Poor Experience with Overcrowded Van and Damage
Another reviewer experienced a poor removal experience with VanOne, citing overcrowding of the van, minor damage to some furniture, and poor communication from the company. They were unhappy with the sharing of the allocated space and the lack of consideration for the customer's belongings.
