Exceptional Quality, Exceptional Service, Exceptional Results
At Rivendell Carpets and Flooring, we take pride in being an independent carpet and flooring specialist, serving the Bristol and surrounding areas for over 25 years. Our team of experts has built a reputation on providing quality products at competitive prices, backed by a level of personal customer service that is rarely found at larger flooring warehouses.
Our Services
We offer a wide range of services to cater to both domestic and commercial clients. For homeowners, we provide a free flooring consultation service, where our experts will measure up, provide expert help and guidance on the type of flooring to meet your needs, and bring along samples for you to check against your existing decor and furniture. Our team of expert fitters, who are fully insured and registered with the Construction Skills Certification Scheme (CSCS), will work effortlessly to fit your new floors with minimal disruption and fuss.
For commercial clients, we have considerable expertise in project managing the installation of commercial flooring across a wide range of sectors, including retail, hotels, and restaurants, social housing, and residential care. As accredited members of Constructionline, CSCS, and CHAS, you can be assured of the quality of the work we complete on your commercial flooring contract.
Our Commitment to Sustainability
At Rivendell, we believe it is important to ensure that we do our bit to help protect the planet. We take our social responsibility seriously and operate a recycling policy within the office and covering all packaging within our warehouse. We are active members of organizations such as the Woodland Trust, Children's Scrapstore Centre, and the Centre for Sustainable Energy.
Our Values
Our team is dedicated to providing exceptional customer service, delivering high-quality products, and ensuring that every client is completely satisfied with their flooring experience. We strive to be environmentally responsible, ensuring that our business practices minimize our impact on the earth.
Excellent Customer Service
The majority of customers praised Rivendell's exceptional customer service, citing their professionalism, responsiveness, and friendly manner. Many reviewers appreciated the personal touch, with staff members like Mandy and Alison going above and beyond to provide a tailored experience.
High-Quality Products and Installation
Customers were impressed with the quality of the carpets and flooring installed, as well as the efficiency and tidiness of the installation process. Many reviewers mentioned that the fitters were polite, efficient, and tidy, and that the work was completed to a high standard.
Competitive Pricing
Several reviewers highlighted Rivendell's competitive pricing, with some mentioning that they received quotes that were lower than those from other companies.
Negative Experience
One reviewer had a negative experience, citing poor professionalism when they were told that someone would only be able to call them back on Monday for a price quote, despite calling on a Thursday.
