Pouring honest services and creating smiles
At THL Plumbing & Heating Supplies, we pride ourselves on being a family-run business with over 25 years of experience in the plumbing, heating, and bathroom industry. Our commitment to providing premier services and quality products has earned us a reputation as one of the leading suppliers in the trade. With a team of knowledgeable and approachable staff, we cater to both trade and retail customers, offering a friendly and competitive service.
Our History
With a history spanning over two decades, we have established ourselves as a trusted name in the industry. Our stores, located in Hornsey, London, are well-stocked with an extensive range of products, including plumbing and heating materials, bathroom suites, units, furniture, and fittings. We take pride in our ability to provide fast, reliable, and competitive quotes, as well as knowledgeable advice to ensure that our customers find the best solution for their needs and budget.
What We Do
We specialize in providing a wide range of services, including:
- Plumbing: We offer solutions for all your plumbing needs, including drainage, cold water supplies, pipes, and leaks. Our staff will work with you to find the best solution for your needs and budget.
- Heating: Our friendly team can help you with all your heating needs, including boilers, cylinders, radiators, towel rails, valves, pumps, and heating controls.
- Bathrooms: We stock an extensive range of bathroom products sourced from quality suppliers. Our staff can provide fast, reliable, and competitive quotes, as well as knowledgeable advice to help you find the perfect solution for your project.
Our Values
At THL Plumbing & Heating Supplies, we value our customers and strive to provide a level of service that exceeds their expectations. We believe in building long-term relationships, and our commitment to quality, reliability, and customer satisfaction has earned us a loyal customer base.
Why Choose Us
We offer a range of benefits that set us apart from our competitors. Our team of experts has the knowledge and skills to provide guidance and advice on the best products for your project. We offer competitive pricing, a wide range of products, and a commitment to customer satisfaction. Our customers can trust that they will receive a fast, reliable, and friendly service every time.
Excellent Customer Experience
The majority of customers have had an excellent experience shopping at THL Plumbing. They praise the staff for being helpful, knowledgeable, and patient. The owner, Jan, is particularly mentioned for being super helpful and saving the day by finding the exact part needed. The staff are commended for their expertise, being able to answer questions and provide valuable advice.
Convenient Opening Hours and Stock Availability
Many customers appreciate the shop's Sunday opening hours, which is convenient for those who need plumbing supplies on the weekends. The shop is also praised for having a wide range of stock, with some customers mentioning that they have everything they need in one place.
Friendly and Efficient Service
The staff are described as friendly, approachable, and willing to go the extra mile to ensure customer satisfaction. They are also commended for their efficient service, with some customers mentioning that they were able to get what they needed quickly and easily.
One Negative Review
However, one customer had a poor experience, citing poor customer service, delayed delivery, and rude staff. This customer had to visit the shop multiple times to collect an item that was supposed to be delivered, and felt that the staff were unhelpful and unapologetic.
