Welcome to Appliance Electronics UK Ltd, a leading online retailer of consumer electronics and home appliances. With over 40 years of collective experience and expertise in the industry, we are committed to delivering the best possible products and services to our customers. Our business philosophy is simple yet effective - we strive to give our customers exactly what they want, when they want it, and how they want it.
Our Story
Our journey began with a vision to provide high-quality products and exceptional customer service to consumers across the UK. Over the years, we have evolved to become a one-stop-shop for all your electronics and home appliances needs. We take pride in offering a vast selection of products across various categories, including TVs, Blu-ray players, Washing Machines, Cookers, Tumble dryers, Audio electronics, Fridge Freezers, Ovens, Vacuum Cleaners, RC Cars and their accessories, and much more.
Our Values
At Appliance Electronics, we believe in putting our customers first. We strive to provide exceptional customer service, ensuring that every interaction with us is a positive and enjoyable experience. Our commitment to quality assurance means that we only offer the best products, sourced from leading manufacturers and suppliers. We also strive to maintain transparent pricing and transparent communication, so you always know what you're getting.
Our Commitment
Our focus is on delivering exceptional value to our customers, and we work tirelessly to achieve this goal. We have invested significantly in building a user-friendly website, allowing our customers to securely manage their accounts, access availability, pricing, reviews, and ratings of products, making it easy for them to find and purchase what they need. Our self-service approach empowers our customers, ensuring they are satisfied, and our prices remain competitive.
Our Mission
Our mission is to be the go-to destination for all your electronics and home appliances needs. We aim to build lasting relationships with our customers by providing unparalleled customer service, excellent products, and unbeatable prices. We strive to be a company that is trusted, respected, and admired for our commitment to quality, innovation, and customer satisfaction.
Customer Service and Communication
Some customers were impressed with the service and communication provided by Appliance Electronics. Laura Russell, for instance, praised the company's staff, saying they were "very pleasant and courteous." Glynn Cox also noted that the delivery driver phoned him 15 minutes prior to delivery to confirm the time. Conversely, Saf Chowdhury had a negative experience with the customer service, saying that the staff did not speak English clearly and were unhelpful.
Delivery and Pricing
The company's delivery and pricing were also significant issues for some customers. Daniel Kujawa was unhappy when the price of his order dropped by 99% after he had made the purchase, and he was refused a solution to this problem. On the other hand, Adele Pryce Roberts praised the company's prices, noting that they were the "best available." Many customers also appreciated the timely delivery of their orders, with some even receiving same-day or next-day delivery.
Product Quality and Installation
While no customers explicitly mentioned product quality issues, several praised the company for installing appliances promptly. Gary Wilson, for instance, noted that the installer arrived the following morning and installed the appliance efficiently.
Overall Experience
The overall experience of customers with Appliance Electronics varied greatly. While some had positive experiences with the company, praising their prices, delivery, and communication, others were unhappy with issues such as poor customer service and product delivery. Overall, the company's performance was mixed.
