Guaranteed peace of mind, deal that matters.
Capel Carpets is a family-run business that has been serving the people of Watford and surrounding areas for over 30 years. Our megastore in St Albans Road, Watford, offers a vast range of flooring options, including carpets, vinyl, laminate, and Karndean flooring, as well as a wide selection of divan beds. Our highly trained staff are always on hand to provide expert advice and guidance to help you make the right choice for your home.
Our History
Capel Carpets was founded in 1989 by Mark Richardson, who started the business in Capel Road, Bushey. The business quickly grew, and in 1991, Mark's mother, Carol, joined the company. Together, they moved the business to Cecil Street in Watford and then expanded to a larger premises on St Albans Road, where we remain today. Over the years, we have built a reputation for providing excellent customer service, high-quality products, and unbeatable prices.
Our Services
At Capel Carpets, we offer a range of services to make your shopping experience as seamless as possible. Our 'Capel Direct To Your Door' service brings our showroom to you, where one of our experts will come to your home to discuss your requirements and provide a detailed quotation. We also offer a free underlay fitting service and guarantee to beat any genuine quote. Our highly trained fitters are cherry-picked from across the carpet fitting industry, ensuring that our customers receive the very best service.
Meet the Team
Our team is made up of experienced and knowledgeable staff, including Colin Campbell, our owner, who is responsible for contract work and helps our business clients get the flooring they need. Paul Roberts, our shop manager, runs the day-to-day operations in store, and Krzysztof Krzeszowiec, our sales advisor, is always happy to help customers get the best price for their flooring.
Overall Experience
The majority of customers have had an excellent experience with Capel Carpets, with many praising the company's exceptional customer service, professional fitters, and high-quality products.
Positive Aspects
- Excellent Customer Service: Many customers praised the friendly, helpful, and knowledgeable staff at Capel Carpets, who went above and beyond to ensure their needs were met.
- Professional Fitters: The fitters were consistently praised for their efficiency, cleanliness, and professionalism, with several customers mentioning specific fitters by name (e.g., Chris, Dan, Dave, Daniel, and Derek).
- High-Quality Products: Customers were impressed with the quality of the carpets and flooring products, with many mentioning the excellent value for money.
Negative Aspects
- Waiting Time: A few customers mentioned waiting a long time for their fitting appointments, which negatively impacted their overall experience.
- Pricing: One customer felt that the pricing was not as competitive as they expected, and another customer had a negative experience with the manager, feeling pressured and uncomfortable.
