Protecting Consumers, Improving the Industry
At The Double Glazing and Conservatory Ombudsman Scheme, we are committed to protecting consumers and improving the reputation of the glazing industry. Our mission is to provide a comprehensive consumer protection service that gives homeowners peace of mind when using a DGCOS accredited member.
Our Services
We offer a range of services designed to protect consumers and improve the reputation of the glazing industry. Our services include:
- Deposit and stage-payment protection insurance
- Insurance-backed guarantee (IBG)
- Alternative dispute resolution
- Access to an ombudsman
- Consumer advice line
Deposit and Stage-Payment Protection Insurance
Our deposit and stage-payment protection insurance covers up to 25% of the contract value (maximum limit of 5,000) for 120 days. This protection is designed to cover you in the unlikely event that the member cannot complete your installation because they are no longer trading.
Insurance-Backed Guarantee (IBG)
Our IBG provides protection if your installer ceases trading and cannot honour the terms of their written guarantee. IBGs range from two to 10 years, and the length of the IBG you receive may be different from the length of the written guarantee provided by the member.
Alternative Dispute Resolution
Our expert mediators are always on hand to help resolve any disputes you may have with one of our members.
Access to an Ombudsman
As a consumer, you will have free access to an ombudsman service or an equivalent form of alternative dispute resolution if we can't settle your complaint.
Consumer Advice Line
We are on hand to answer any questions you may have once you have entered into a contract with a scheme member.
Our Members
Our members are vetted and accredited installers who have successfully passed our strict accreditation process for the product (or products) they want to be accredited for. Our members offer a range of products and services, including windows, doors, conservatories, orangeries, roofline, and more.
Why Choose DGCOS?
By choosing a DGCOS accredited member, you can be sure that you are working with a reputable and trustworthy installer. Our members are committed to providing high-quality products and services, and we are committed to protecting consumers and improving the reputation of the glazing industry.
Overview of Reviews
The reviews for DGCOS (Double Glazing and Conservatory Ombudsman Scheme) are mixed, with some customers expressing dissatisfaction with the service, while others have had positive experiences.
Lack of Effectiveness
Some customers have reported that DGCOS does not effectively resolve disputes between customers and member companies. One reviewer claimed that the organization prioritizes the interests of its member companies over those of consumers. Another reviewer had a poor experience with DGCOS, stating that they were left with an unfinished extension and no financial or insurance guarantee.
Corruption and Unfair Bias
Some reviewers have accused DGCOS of being corrupt and biased towards its member companies. One reviewer claimed that DGCOS passed judgment in favor of the member company without properly investigating the complaint.
Effective Dispute Resolution
Many reviewers have reported positive experiences with DGCOS, citing the organization's ability to effectively resolve disputes between customers and member companies. Several reviewers praised the professionalism and impartiality of DGCOS staff, particularly Tracy Dilworth, who was mentioned multiple times for her excellent service.
Fast and Efficient Service
Some reviewers reported that DGCOS provided a fast and efficient service, resolving disputes quickly and to the satisfaction of both parties.
Professional and Supportive Staff
Many reviewers praised the professionalism and supportiveness of DGCOS staff, particularly in their communication and problem-solving skills.
Benefits for Businesses
Some reviewers, who were business owners, reported that being a member of DGCOS had benefits for their business, including increased customer confidence and a sense of security for customers.
