Cleaning your world, one carpet at a time!
Who We Are
The National Carpet Cleaners Association (NCCA) is the only nationally recognised trade association dedicated to the cleaning and maintenance of carpets, hard flooring, and soft furnishings. Established in 1968, the NCCA is committed to upholding professional standards within the industry, safeguarding its reputation, and protecting its customers.
Our Mission
The NCCA's mission statement is clear: "The establishment and maintenance of professional standards within the carpet, soft furnishings, leather, and hard floor cleaning industry, with the dual aim of safeguarding the reputation of the industry and protecting its customers." Our mission is built on a foundation of integrity, professionalism, and a commitment to delivering exceptional service.
Our Members
With over 600 Member companies throughout the UK and overseas, the NCCA is proud to represent a diverse range of businesses, from individual owner-operators to multi-van operations. Our Corporate Members include leading suppliers in the industry, providing chemicals, equipment, training, insurance, or franchise opportunities.
Our Services
The NCCA is committed to providing a comprehensive range of services to its members and the public. These services include:
- Carpet Cleaning: From deep cleaning to stain removal, our members have the expertise and equipment to leave your carpets looking like new.
- Curtain Cleaning: Our members offer curtain cleaning and dry cleaning services for your delicate fabrics.
- Hard Floor Cleaning/Restoration: From wood floors to tiles, our members can restore and maintain your hard flooring to its former glory.
- Leather Cleaning: Our members specialise in cleaning and restoring leather upholstery and furniture.
- Rug Cleaning: Whether you have a vintage rug or a modern one, our members can clean and restore it to its original state.
- Upholstery Cleaning: From sofas to chairs, our members can clean and restore your upholstery to its original state.
- Carpet Repair: Our members offer carpet repair services, including patching, re-weaving, and more.
- Dyeing Colour Repair: Our members can repair and restore your carpet, rug, or upholstery by re-dyeing or re-colouring it to its original state.
- Carpet Protection: Our members offer carpet protection services, including applying treatments to protect your carpets from stains and wear.
- Carpet Inspection: Our members can inspect your carpets and provide recommendations on maintenance and cleaning.
- Fire/Smoke Damage Restoration: Our members specialise in restoring properties damaged by fire or smoke.
- Flood/Water Damage Restoration: Our members can help restore your property after a flood or water damage.
- Insect Treatment: Our members can treat your property for insect infestations.
- Leather Repair/Restoration: Our members specialise in repairing and restoring leather upholstery and furniture.
Training and Development
The NCCA is committed to the ongoing training and development of its members. Our comprehensive training programme is designed to equip our members with the skills and knowledge they need to provide exceptional service to their customers. From Carpet Cleaning to Hard Floor Cleaning, our training programme covers all aspects of the industry.
Code of Practice
As a member of the NCCA, our members are required to abide by our Code of Practice. This code outlines our commitment to fair pricing, service, complaints procedures, liability, and consumer protection. We are committed to providing a fair deal for our customers, and we believe that our motto, "Service with integrity", sums up our approach.
Overall Impressions
The reviews of the National Carpet Cleaners Association (NCCA) are largely positive, with many reviewers praising the organization's excellent service, training, and support. However, one reviewer expresses dissatisfaction with the organization's dated and old-fashioned approach.
Training and Support
Many reviewers highlight the excellent training and support provided by the NCCA, including the carpet and upholstery training course. Reviewers praise the knowledgeable and experienced instructors, and the wealth of information and technical support available to members. Some reviewers have even gained job leads and legal and HR support through membership.
Membership Benefits
Several reviewers emphasize the value of NCCA membership, highlighting the benefits of being part of a reputable trade association. These benefits include demonstrating commitment to delivering high-quality work and service, as well as being automatically covered by the ADR service. Reviewers also mention the peace of mind and marketing opportunity provided by membership.
Criticisms
One reviewer criticizes the NCCA for being dated and old-fashioned, suggesting that this may be a barrier to its potential for growth and success.
