Barbara Genda is a renowned interior design studio based in London, specializing in creating bespoke furniture and interiors that capture our clients' aspirations and exceed their expectations. Our team of skilled designers, led by founder Barbara Genda, work hand-in-hand with clients to understand their needs, space, and budget, tailoring every design and finish to their preferences.
Our Story
With a passion for furniture and interiors, Barbara Genda founded the studio to provide clients with unique design solutions that combine functionality with style. Our ethos is simple: to think outside the box and push the boundaries of creativity. We believe that quality is never an accident, but the result of intelligent effort. Our team is dedicated to providing exceptional service, from the initial design consultation to the final installation.
Our Services
At Barbara Genda, we offer a comprehensive range of services, including bespoke furniture design, fitted kitchens, bathrooms, wardrobes, and bedrooms. Our expert designers will work with you to create a personalized space that reflects your personality and lifestyle. Whether you're looking to maximize space, improve functionality, or simply create a stunning interior, we'll work with you to bring your vision to life.
What Sets Us Apart
At Barbara Genda, we pride ourselves on our commitment to quality, creativity, and exceptional customer service. Our team is dedicated to understanding your needs and exceeding your expectations. We believe in the importance of design, functionality, and sustainability, and strive to create spaces that are not only beautiful but also sustainable.
Meet the Team
Our team is led by Barbara Genda, a passionate entrepreneur with a law degree, tax specialist, and busy mother. With a keen eye for design and problem-solving, Barbara oversees client design meetings, marketing, and occasionally makes the tea too. Our Project Manager, Gabriel, is an art school graduate with over 15 years of hands-on site and technical experience. He's responsible for Health and Safety and ensures customer satisfaction.
Disappointment and Frustration
The customer, Kelly Donovan, expressed extreme dissatisfaction with the installation and customer service provided by Barbara Genda. The primary issue lay with the incorrect installation of wardrobes, resulting in bowed doors that chipped and scraped when opened or closed.
Installation Issues
The doors were installed incorrectly, leading to damage and malfunction. Despite the customer's requests, Barbara Genda refused to rectify the issue for almost a year, prompting the customer to take the matter to the furniture ombudsman.
Customer Service Failures
The customer service provided by Barbara Genda was deemed unacceptable, with the team displaying reluctance and rudeness when forced to revisit and correct the installation. Even after the ombudsman's verdict declaring the wardrobe doors faulty, the team's attitude remained uncooperative.
