Building trust, one project at a time
At Guttercrest, we take pride in being one of the leading manufacturers of high-quality aluminium rainwater goods in the UK. With over 40 years of experience in the industry, we have established ourselves as a trusted supplier of aluminium building products, including gutters, downpipes, fascias, soffits, column casings, coping, and capping solutions.
Our Philosophy
Our ethos is to manufacture products of the highest quality with short lead times at a competitive price. We achieve this by using only the finest materials, including cast, sheet, and extruded aluminium or a combination of these. Our team of experts, with their extensive knowledge and experience, guide customers through the specification process, ensuring that our products meet the highest standards of quality and durability.
Our Services
We offer a comprehensive range of services, including design, manufacture, and supply of aluminium rainwater and eaves products. Our extensive portfolio includes aluminium gutters, downpipes, hoppers, fascias, soffits, column casings, coping, capping, and architectural fabrications. We cater to the needs of architects, builders, and contractors, providing high-quality products that meet the demands of modern construction projects.
Our Commitment to Sustainability
As a responsible business, we are committed to supporting British manufacturing and sourcing materials from the UK. We believe in reducing our carbon footprint and promoting sustainable practices throughout our operations. Our state-of-the-art factory is equipped with the latest technology, enabling us to minimize waste and optimize our manufacturing processes.
Our People
Our team of experts, with their extensive knowledge and experience, are dedicated to providing exceptional customer service. We take pride in our flexibility of design and manufacture, allowing us to deliver bespoke products swiftly, meeting the challenges of today's fast-track construction projects.
Our Facilities
We have invested heavily in our infrastructure, with a 200,000sq ft site that is designed to house state-of-the-art equipment, storage, and to 'future-proof' the predicted further growth of the business. Our high-bay racking system enables us to increase stock levels and improve distribution, ensuring that our products are delivered efficiently and on time.
Overall Experience with Guttercrest
The reviews show a mixed bag of experiences with Guttercrest, with some customers having a fantastic experience and others having disappointing interactions.
Excellent Customer Service and Product Quality
Several reviewers praised Guttercrest's customer service, highlighting their helpfulness and prompt responses. The product quality was also commended, with many praising the finish and durability of the gutters and downpipes.
Ease of Ordering and Delivery
Some reviewers found the ordering process easy, with clear guidance from the estimating team and prompt delivery of their orders.
Professionalism and Recommendations
Several reviewers praised the professionalism of the Guttercrest team, with some stating they would highly recommend the company to others.
Poor Customer Service and Communication
Several reviewers expressed frustration with Guttercrest's customer service, citing poor communication, ignored emails, and unhelpful responses to issues.
Ordering and Delivery Issues
Some reviewers experienced problems with their orders, including incorrect sizes, delayed deliveries, and damaged products.
Lack of Accountability
A few reviewers felt that Guttercrest did not take responsibility for their mistakes, instead blame-shifting or ignoring customer complaints.
Disorganization and Lack of Apologies
Some reviewers described Guttercrest as disorganized, citing instances of poor communication, delayed responses, and a general lack of accountability.
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