Experience exceptional quality and service at Furniture by Lauren
At Furniture by Lauren, we are a family-run business dedicated to providing high-quality furniture and exceptional customer service. With over 30 years of experience in the furniture industry, we have refined a way of offering stylish, made-to-measure sofas using exclusive fabrics and quality hides. Our range of sofas has something for every taste and budget, and we pride ourselves on our ability to provide bespoke made furniture at competitive prices.
Our Ethos
We're not like other furniture retailers. We want happy returning customers who give us fantastic reviews. We're not here to oversell; we want you to be completely satisfied with your purchase. Our customers always get the best deals in our showroom, and we put our reputation on it. We're a family business, and we love talking to our customers. Come in and see us for a chat.
Our Services
We offer a wide range of services to ensure that you find the perfect piece of furniture for your home. Our team of experts is always happy to help you choose the perfect sofa, bed, or dining table. We understand that buying furniture can be a daunting task, which is why we offer a personalized service to guide you through the process. From selecting the perfect fabric to choosing the right size, we're here to help.
What We Offer
We stock a wide range of high-quality brands, including G Plan, La-Z-Boy, and Sherborne, as well as exclusive sofas made in the UK exclusively for Furniture by Lauren. Our sofas can be bespoke made to your specifications, with any size, fabric, and design you desire. We also have a stunning collection of home accessories, including occasional furniture, rugs, mirrors, picture frames, and lighting, all designed to make your home look and feel extra special.
Why Choose Us
At Furniture by Lauren, we pride ourselves on our outstanding customer service. We're a family business, and our reputation relies on our friendly but professional approach to service. We're hard to beat on price, and we promise that we will never knowingly be beaten on price on like-for-like products. We offer exceptional experience and expertise, and our sofas come with up to 20-year guarantees on frames, and our recliners come with at least 5-year guarantees on the mechanisms. We also provide free local delivery at a time suitable to you.
Excellent Customer Service
The reviews highlight the exceptional customer service provided by Furniture by Lauren. The staff, including Lauren and Gavin, are praised for their helpfulness, knowledge, and professionalism. They provide clear information, offer great prices, and ensure a smooth delivery process. The team goes above and beyond to meet customers' needs, even removing old furniture and donating it to charity.
Friendly and Helpful Staff
The reviews consistently mention the friendly and helpful nature of the staff. They are described as pleasant, polite, and informative, making customers feel at ease throughout the purchasing process. The staff take the time to answer questions, provide guidance, and offer personalized advice.
Professional Delivery and Installation
The delivery and installation process is commended for its efficiency and professionalism. The team, including Gavin and James, ensure that the furniture is delivered on schedule, assembled correctly, and installed with care. They take pride in their work, removing old furniture and leaving the customer's home tidy.
High-Quality Products
The reviews suggest that the products sold by Furniture by Lauren are of high quality. Customers are satisfied with their purchases, praising the comfort, design, and durability of the furniture.
Recommendations and Repeat Business
The overwhelming majority of customers highly recommend Furniture by Lauren, with many stating they would definitely return to the store for future purchases. The company's commitment to customer satisfaction and exceptional service has earned it a loyal customer base.
