EXCELLING AT THE ART SINCE 1900 - Designing Your Dreams
At New Horizons Removals and Storage Ltd, we pride ourselves on being a different kind of service. Established in 2003 by Kingsley Oliver, who has over two decades of experience in the removals industry, we strive to provide a customer-centric approach that sets us apart from the rest. Our mission is to make your move as seamless and stress-free as possible, while ensuring your belongings are treated with the utmost care and respect.
Our Story
Kingsley, who has been in the removals industry since 1993, founded New Horizons Removals and Storage Ltd with a vision to offer a more personal and bespoke service to the public. He realised that larger companies often prioritised efficiency over customer satisfaction, and he aimed to fill this gap by providing a more human approach to removals. Registered as a Limited company in 2008, New Horizons has since become a reputable and trusted name in the industry, having signed up to the Association of Independent Movers (AIM) and being a member of Checkatrade since 2016.
Our Services
At New Horizons, we offer a comprehensive range of services to cater to your unique moving needs. From tailored house removals to efficient office relocations, secure storage options, and international moving expertise, we have the expertise and resources to handle any type of move. Our services include:
- Tailored House Removals: We go beyond standard services to offer bespoke solutions tailored to your specific needs.
- Efficient Office Relocations: Our office moving solutions are designed to minimize disruption and ensure your business remains operational.
- Secure Storage Options: Our storage facilities offer short-term and long-term storage solutions for your belongings.
- International Moving Expertise: We handle everything from packing to customs clearance to make your international move stress-free.
Why Choose Us?
At New Horizons, we pride ourselves on our customer-centric approach. We prioritize your satisfaction, ensuring that every aspect of your move is handled with care and attention to detail. Here are just a few reasons why you should choose us:
- Customer-Centric Approach: Your satisfaction is our top priority, from the first box packed to the last item unloaded.
- Expert Packing Services: Our packing services are carried out by trained professionals who treat your belongings as if they were their own.
- Local Expertise: Our team's extensive knowledge of Swindon and the surrounding areas ensures an efficient and considerate move.
- No Hidden Fees: We believe in honesty and transparency in our pricing, with no hidden fees or surprises.
What Our Customers Say
We take pride in our exceptional customer service, as evident in the testimonials from our satisfied customers. Here are just a few stories of our successes:
- "The guys have just left, and we are completely satisfied, they were very professional, friendly and very efficient." - Miss R & Mr G, Dresden
- "I just wanted to say how happy we were with the service you provided. We were very stressed about the whole move, but having your team pick our things up in Belgium and deliver everything to the UK the next day, took a lot of the stress away." - Mr & Mrs D-J, Brugge
If you're looking for a reliable and customer-focused removals company, look no further than New Horizons Removals and Storage Ltd. We're ready to make your move effortless and worry-free. Contact us today for a personalized quote, and let's start planning your perfect move.
Customer Experience
The majority of customers had an outstanding experience with New Horizons, praising their professional and friendly staff, efficient services, and competitive pricing. Many customers commented on the excellent service they received, with some mentioning that the team went above and beyond to ensure a smooth and stress-free move.
Services
New Horizons offers a range of services, including local moving, furniture assembly, and packing. Customers appreciated the thoroughness of the packing service, which allowed them to attend to other matters while the professionals handled the relocation.
Price
Customers praised the competitive pricing offered by New Horizons, stating that it was unexpectedly low compared to other moving companies.
HQ Response
However, one customer experienced an issue with the company's HQ response. When they reported a problem with a blocked road, they were told that it was their own issue and that the company had MOD permission to block the road, which was deemed unprofessional and rude.
Overall Satisfaction
A significant number of customers were extremely satisfied with the service, recommending New Horizons to friends and family. However, some customers had negative experiences, with one customer stating that they would never use the company again.
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