Transform Your Space with Our Expert Flooring Solutions
At Floored by Ian, we are a team of experienced flooring specialists dedicated to providing high-quality carpets and flooring solutions to our customers in St Neots, Cambridgeshire, and surrounding areas. Our team, led by Ian McLachlan, has a wealth of experience in the flooring industry, and we take pride in our ability to offer a wide range of flooring options, expert advice, and professional installation services.
Our Story
Floored by Ian was established with a simple goal in mind: to provide our customers with the best possible flooring solutions, backed by exceptional customer service and expert advice. Over the years, we have built a reputation for delivering high-quality flooring solutions that meet the unique needs of our customers. We have a passion for flooring, and we are committed to helping our customers find the perfect flooring solution for their homes or businesses.
Our Services
At Floored by Ian, we offer a comprehensive range of flooring services, including the supply and installation of carpets, vinyl flooring, real wood flooring, luxury vinyl tiles, and laminate flooring. Our team of experienced fitters and sales staff are dedicated to helping our customers find the perfect flooring solution, and we offer free, no-obligation quotations for all of our flooring projects. We also provide a home select service, where our team will bring a selection of flooring options to your home, allowing you to make an informed decision about your flooring in the comfort of your own home.
Our Team
Our team is led by Ian McLachlan, Managing Director, who has extensive experience in the flooring industry. Our team also includes experienced fitters, sales staff, and apprentices, who are all dedicated to providing exceptional customer service and expert advice. We are proud to be a member of the National Institute of Carpet & Floorlayers (NICF), which promotes excellence in the fields of carpet, laminate, domestic sheet vinyl, timber, and luxury vinyl tile fitting.
Why Choose Us
At Floored by Ian, we are committed to providing our customers with exceptional customer service, expert advice, and high-quality flooring solutions. We have a passion for flooring, and we are dedicated to helping our customers find the perfect flooring solution for their homes or businesses. With our extensive range of flooring options, expert advice, and professional installation services, we are the go-to flooring specialists in St Neots and surrounding areas.
Overall Experience
The overall experience of the customers with Floored by Ian (FBI) is overwhelmingly positive. Most customers praised the excellent service, professionalism, and high-quality workmanship of the company.
Customer Satisfaction
Most customers were extremely satisfied with their experience, praising the company's ability to meet their needs, provide excellent communication, and deliver high-quality results. Customers appreciated the professionalism, friendliness, and helpfulness of the staff, from the initial consultation to the final installation.
Quality of Work
The quality of work was a highlight for many customers, with many praising the attention to detail, precision, and care taken by the installers. The fitting process was described as efficient, and the end result was often described as "excellent, " "beautiful, " and "surpassing expectations."
Communication and Customer Service
Communication was a strong point for many customers, with praise for the company's responsiveness, transparency, and willingness to accommodate special requests. The office staff were described as friendly, helpful, and efficient in handling queries and issues.
Minor Issues and Resolutions
While a few customers experienced minor issues, such as delays or supply problems, these were quickly resolved, and the company's commitment to customer satisfaction was evident.
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