Your London Plumber - Complete peace of mind
Here at MJC Plumbing, we are a London-based business with a proud tradition of outstanding customer service. Established in 2004, we have built a reputation on word of mouth and customer recommendations, which drive our business success. Our list of satisfied clients ranges from first-time buyers to buy-to-let landlords, homeowners, property developers, and renowned estate agents.
Our Services
We offer a full range of domestic plumbing, heating, and gas services within London. Our services include boiler installation, boiler maintenance, power flushing, cylinder installation, and cylinder maintenance. Our team of expert engineers are Gas Safe registered and hold City & Guilds or NVQ Level 3 qualifications in Plumbing, Heating, and Ventilation or Gas Engineering.
Our Commitment to Excellence
We are a service-led company that prides itself on exceptional customer service. Our engineers are qualified, experienced, and dedicated to providing a professional and safe service. We offer a completely free quotation service for boilers and will supply and fit the perfect boiler to suit your every wish and match all your household needs. All work carried out by MJC Plumbers is covered by a 2-Year complete peace of mind Guarantee, backed by TrustMark, a registered approved trading standards company.
Our Mission
At MJC Plumbing, our mission is to provide exceptional customer service and develop long-term customer relationships with our personal and friendly service. Our client's satisfaction is our main priority. We offer expertise you can trust, and real value for money. We are committed to listening to our customers and providing solutions to their problems. We always have a solution to your problem.
MJC Promise
We promise to provide an immediate call back within 1 hour, a follow-up call after service, and no hidden charges. Our engineers are Gas Safe registered and have a minimum of 5 years of experience. We listen to our customers and always have a solution to their problems.
Overall Experience
The reviews are mixed, with some customers having positive experiences with MJC Plumbing, while others have had terrible encounters.
Positive Experiences
Some customers have reported positive experiences with MJC Plumbing, citing quick response times, friendly and professional engineers, and reasonable prices. A few customers have mentioned specific staff members, such as Kat and Charlie, who provided excellent customer service.
Negative Experiences
However, many customers have had negative experiences with MJC Plumbing, citing poor customer service, unprofessional behavior, and shoddy workmanship. Some common complaints include:
- Lack of responsiveness: Several customers reported difficulty in getting hold of the company, with calls and messages going unreturned.
- Unprofessional behavior: Some customers reported rude and unhelpful staff, including the owner, who was accused of being unresponsive and careless.
- Poor workmanship: Several customers reported shoddy work, including broken or incomplete repairs, and inaccurate invoices.
- Overcharging: Some customers reported being overcharged for services, including unnecessary repairs and inflated fees.
Common Issues
Some common issues that arose from the reviews include:
- Communication: Many customers reported poor communication from the company, including unanswered calls and messages.
- Trust: Several customers reported feeling like they couldn't trust the company, citing concerns about shoddy workmanship and poor customer service.
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