Transforming Spaces, Enhancing Lives
At Thames Windows and Doors Limited, we are a pioneering glazing company whose priority is the customer and their needs. We can supply any product for any project in any material, whether it be residential or commercial. Our team of experts is dedicated to providing exceptional service, ensuring that your project runs smoothly from start to finish.
Our Services
We offer a vast range of services, including supply and installation of windows, doors, rooflights, conservatories, and more. Our team works closely with the best manufacturers in the UK to provide you with the right product for your project. We source only the highest quality products, which come with a 10-year guarantee as standard.
Our Products
Our product range includes casement windows, sliding sash windows, heritage aluminium windows, UPVC sliding sash windows, bi-fold doors, sliding doors, origin slimline sliding doors, French doors, entrance doors, composite doors, timber doors, Velfac doors, heritage aluminium doors, rooflights, sky lanterns, flat rooflights, lean-to roofs, verandas, and orangeries.
Our Approach
We understand that every project is unique, which is why we take a bespoke approach to meet your specific needs. Our extensive knowledge within the glazing industry means we can offer you multiple options for your project, ensuring that we meet all budgets and provide you with the best solution for your property.
Our Goal
Our aim is to ensure your project runs as smoothly as possible, providing the highest end service and ensuring that you are completely satisfied with the final result. We are committed to building long-term relationships with our customers, and we strive to be your first choice for all your glazing needs.
Overall Experience
The reviews highlight a mixed bag of experiences with Thames Windows and Doors. While some customers have had a positive experience, others have faced disappointment and frustration.
Positive Aspects
Quality of Products
The quality of the windows and doors supplied by Thames Windows and Doors has been praised by several customers. Many have mentioned that the products are of high quality, and some have even mentioned that they are of the highest quality.
Customer Service
Some customers have praised the customer service they received from Thames Windows and Doors. They have mentioned that the team is polite, patient, thorough, and responsive to their needs.
Installation
The installation process has been praised by some customers, who have mentioned that the team is punctual, clean, and tidy. They have also mentioned that the installation is of high quality and that the finished result is excellent.
Negative Aspects
Customer Service Issues
Several customers have had a poor experience with the customer service provided by Thames Windows and Doors. They have mentioned that the company does not admit to their errors, does not support customers when things go wrong, and is unresponsive to their needs.
Delivery and Installation Issues
Some customers have faced issues with delivery dates, with some experiencing delays of up to a month. Others have mentioned that the company has made mistakes during the installation process, such as damaging carpets and not completing the job as promised.
Accountability and Responsibility
Some customers have mentioned that Thames Windows and Doors does not take responsibility for their mistakes and does not admit to their errors. This has led to frustration and disappointment among customers.
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