Making your home feel fresh and tidy, one clean at a time
Welcome to Ela's Cleaning and Ironing Services Limited! Founded with a passion for meticulous cleaning and exceptional customer service, we are your reliable cleaning partners across London.
What Sets Us Apart?
We believe in building long-lasting relationships with our clients through:
- Tailored Approach: We take the time to understand your cleaning needs and preferences through a personal consultation before we start.
- Experienced Team: Our fully vetted and insured cleaners are friendly, reliable, and highly skilled in various cleaning techniques.
- Comprehensive Services: From daily domestic cleaning to commercial office spaces, oven cleaning to carpet restoration, we offer an extensive range of services to meet every need.
- Client-Focused Approach: Your satisfaction is our top priority. We prioritize open communication and exceptional attention to detail.
Domestic Cleaning
We provide meticulous cleaning for private homes, ensuring a welcoming and comfortable environment for you and your family.
Commercial Cleaning
We tailor our services to meet the unique needs of offices, reception areas, and other commercial spaces, fostering a productive and professional environment.
One-Off Cleaning
From spring cleans to end-of-tenancy deep cleaning, we tackle every nook and cranny, leaving your property fresh and spotless.
Ironing Services
Say goodbye to ironing stress! Our skilled team will meticulously press your clothes, ensuring a crisp and professional finish.
Carpet Cleaning
We use advanced technology and eco-friendly products to restore your carpets to their former glory, leaving them fresh and inviting.
Oven Cleaning
We effectively remove grime and residue from your oven, restoring its functionality and aesthetic appeal.
Our Values
Family-run and operated, we treat our clients and employees like family. We value:
- Integrity: We uphold the highest ethical standards and transparency in all our business practices.
- Professionalism: We are committed to delivering reliable and efficient services.
- Passion: We take pride in exceeding expectations and leaving your home or office sparkling.
Join us on the journey to a cleaner and more peaceful life! Contact us today to request a no-obligation quote and let us take care of the cleaning, so you can focus on what matters most.
Booking and Service Issues
The majority of reviewers express dissatisfaction with the booking and service provided by Ela's Cleaning Company. Zainab M. and Deborah Mussell gave the company 1-star reviews, citing poor customer service, lack of transparency, and unprofessional communication. Zainab mentioned that the company was reluctant to share details about the cleaner who would be sent to her house, and Deborah was not comfortable with paying cash upfront to a stranger.
Contrasting Experiences
However, there were some positive reviews. Eleana Dimi, Ryan Ray, Owen Healy, Alma Hughes, Cafa Smith, and Lris Grey all gave 5-star reviews, praising the company's staff for being friendly, professional, and diligent in their work. They appreciated the prompt responses to their inquiries, the quality of the cleaning services, and the politeness of the cleaners.
Conclusion and Recommendations
Overall, the reviews suggest that Ela's Cleaning Company has a mixed reputation, with some customers having positive experiences and others, negative ones. While some reviewers were satisfied with the service and staff, others felt let down by poor communication, unprofessional behavior, and a lack of transparency. As a result, potential customers would be wise to exercise caution and thoroughly research the company before booking their services.
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