Creating solid partnerships for a smooth and successful project
At Neon Heating and Boiler Services Limited, we pride ourselves on our traditional values with modern thinking. Based in Herefordshire, our experienced and forward-thinking family-run plumbing and heating company is dedicated to providing excellent workmanship and first-class customer service.
Our Services
We offer a wide range of services that cater to all aspects of plumbing and heating work, regardless of the size. From replacing a tap washer to a full central heating system and boiler change, we are experts in gas, oil, LPG, thermal solar, ground and air source heat pumps, solid fuel wood burners, and biomass boilers. Our adaptability and expertise enable us to undertake various projects, including boiler repairs, boiler and heating installations, Aga and Rayburns, bathroom installations, servicing, eco and renewables, landlord certificates, and emergencies. We also provide specialized services such as poultry heating.
Our Company Ethos
Our motivation is to deliver excellent quality workmanship, professional, honest, and friendly service, together with outstanding customer service. We take pride in our work, and our commitment to our customers is reflected in our company ethos.
Our Experience
With over 30 years of experience in the plumbing and heating industry, we have developed a strong working relationship with our customers, consultants, and supply chains. We are forward-thinking, proactive, and transparent in the way we work as a company.
Our Team
Our team of highly skilled and trained professionals is dedicated to providing exceptional service and workmanship. We take training very seriously, ensuring that our employees are trained to the highest standards in their professional vocations. We are Gas Safe, Oftec, and Hetas registered, and we are also approved Worcester Bosch Installers.
Overall Impression
Neon Heating has received overwhelmingly positive reviews from customers who praise the company's service, efficiency, and professionalism. Many reviewers have expressed their satisfaction with the work carried out by the company's engineers, highlighting their knowledge, friendliness, and attention to detail.
Review Highlights
Many customers have highlighted the excellent service provided by individual engineers, with mentions of Austin, Austyn, Connor, and Darius Wheeler being particularly notable. Several reviewers have also praised the company's administrative staff, citing their helpfulness and professionalism in managing bookings and communicating with customers.
Common Themes
Efficiency, professionalism, and friendliness are common themes throughout the reviews, with many customers noting that the company's engineers arrived on time, were knowledgeable about their work, and provided excellent service. Some customers have also mentioned the company's competitive pricing and value for money.
Disgruntled Customers
One customer, Max Backhouse, was less than impressed with the company's services, citing a problem with a boiler installation that resulted in a lengthy delay and multiple call-outs. This reviewer was particularly displeased with the company's handling of the situation and the costs involved.
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