At Baker Flooring, we are a family-run business with over 40 years of experience in the flooring and installation industry. Our team consists of specialist Carpet Planners, Carpet Fitters, and Flooring Fitters, giving our company an extensive breadth of knowledge in the business. With a strong reputation built on 100% customer satisfaction and dedication, we pride ourselves on providing professional and specialist floor coverings throughout the West Midlands.
Our Story
Since 1973, we have built up strong partnerships with many of the world's leading flooring product manufacturers, offering great value for money. Our team has vast experience dealing with multiple types of flooring, sub-flooring, and surfaces, ensuring we know exactly what procedure to take each time. We provide the complete package, from surveying, estimating, advice, samples, and installation, catering for every need, whatever the project or requirement.
Our Services
From Carpet Fitting and Planning, Quality Laminates, Sheet Vinyl & Tiles to bespoke Logo flooring and Entrance Matting Systems, Baker Flooring can cater for your every need. We offer expert flooring surveys, providing detailed findings and advice on moving forward. Our team has vast experience dealing with multiple types of flooring, sub-flooring, and surfaces, ensuring we know exactly what procedure to take each time. We provide free sample services, offering specialist, effective, and productive advice along the way.
Why Choose Us
We understand that every project is different and requires 100% attention to detail. With a strong reputation built on 100% customer satisfaction and dedication, we provide professional and specialist floor coverings throughout the West Midlands. Our prices always remain competitive, and client satisfaction constantly remains at the forefront of our aims.
Our Experience
We have built up a successful reputation, with over 40 years of experience in the flooring and installation industry. We have had the pleasure of working with some of the best carpet providers and manufacturers in the World. Our team has vast experience dealing with multiple types of flooring, sub-flooring, and surfaces, ensuring we know exactly what procedure to take each time.
sectors we work with
We cater for every sector, including Commercial, Industrial, Domestic, and Public Sector clients. From large Office Blocks, Retail Stores, and Government Buildings to Schools, Nurseries, Hospitals, Residential Homes, Sporting Stadiums, Hotels, Restaurants, and more, we have the experience, ability, and team to cater for all.
Review Summary
Overall Experience
The reviews highlight a mixed experience with Baker Flooring Ltd, with one reviewer expressing dissatisfaction and the other expressing appreciation for the company's responsiveness to feedback.
Dissatisfaction with Service
One reviewer, Richard Russell, expressed disappointment with the service provided by Baker Flooring Ltd, rating it 1 star. He cited unprofessional behavior, including getting laborers to load carpets on the top floor without permission and reneging on a promised drink.
Appreciation for Responsiveness
On the other hand, Zoe O'Loughlin-Baker, an employee of Baker Flooring Ltd, responded to Richard's review, asking for feedback on how the company could improve its service. This response demonstrates a commitment to customer satisfaction and a willingness to listen to feedback.
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